This profile has been claimed by the business owner or representative.
Extended Stay America - Billings - West End
- Hotels
- Billings, MT
About this business
Location details
4950 Southgate Dr., Billings, MT, 59101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
never again was not a comfortable stay the staff that was there worked hard but most of the time very little staff was there our fridge was leaking on the floor when the the freezer would auto defrost, TV and remote problems we finally just got up and manually changed channels and adjusted the volume.
Business response:
Dear Marc, Thank you for your feedback. We sincerely apologize for the inconveniences you experienced during your stay. It's disappointing to hear about the issues with the fridge and TV, and we are addressing these problems immediately. We appreciate your recognition of our staff's hard work despite the challenges. Your comments help us improve our services, and we hope to provide you with a more comfortable stay in the future. Sincerely,Hotel Management
The front desk gal was very unprofessional and seem to have not been high! In addition, two staff members knocked and walked right in our room after check in!
Business response:
DearRobert, We sincerely apologize for yournegative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Allow us to review your case with the team and take steps as we move ahead. Please give us another chance so we can leave a much better impression on your next visit.Sincerely,Hotel Management
Property needs refreshing. Paint chipped and old. Could not get a clerk to come to front desk twice. Had to call front desk from lobby phone to get service.
Business response:
Dear Scott, Providing a maintained and clean hotel experience to every guest who enters our door is always our priority. We are sorry for not meeting your expectations and welcome all the remarks and use them to improve our services. Further, we share your notes with the maintenance and housekeeping team for review and action. Also, we regret the inconvenience caused by the front desk not being available at the time of need and will ensure that this lapse in service is never missed. Thank you for choosing our brand for your ... read more
Awful Took forever to get checked in. First room smelled like cigarettes which I'm allergic too. Second room smelled like weird and unpleasant. The bed was very uncomfortable. Will never stay there again.
Business response:
Dear Guest, We sincerely apologize for your negative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
That the desk clerk woke us up at 1145 pm and knocked on everyone else’s door as well. Also it said there was breakfast included: coffee and packaged muffins to me is not a breakfast.
Business response:
Dear Lanette, We appreciate the feedback regarding your stay at our hotel. We are disappointed to learn of your issues and genuinely regret not meeting your expectations. Your frustration is entirely understandable, and we hope you will accept our apologies. Thank you for your patience, and we hope you will allow us to welcome you on a future visit for the exceptional experience you deserve. Sincerely,Hotel Management
I paid for a room and my reservation was not honored. Not going to come here again. That is the most unprofessional thing you can do to someone traveling.
Business response:
Dear Manuel, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
the property was clean neat looking. Elevator didn't work the next day. Heard that corp won't replace the elevator. cheaper to replace after 10 to 15 years. If my wife could not have gotten down on her own you would be finding a safe way in getting her down. no sense in going cheap. Customers and staff should not have to suffer at your hands.
Business response:
Dear Michael,We regret the problems you and your wife suffered during your visit to our hotel. The eventsdetracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Bringing these concerns to our attention is greatly appreciated, as we are constantly growing and improving based on guest feedback. We address the problems so they are attended to carefully in the future. Our front desk t... read more
Frequently asked questions about Extended Stay America - Billings - West End
How is Extended Stay America - Billings - West End rated?
Extended Stay America - Billings - West End has a 3.5 star rating with 2,723 reviews.
When is Extended Stay America - Billings - West End open?
Extended Stay America - Billings - West End is open now. It will close tomorrow at 12:00 a.m.