Extended Stay America - Birmingham - Wildwood

Business response:

Thank you for being our guest at Extended Stay America. It’s a pleasure to know you enjoyed our well-kept property and were impressed with our courteous associates. We value your feedback and look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management 

Business response:

Kaneisha, thank you for your 10-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Please accept our sincere apologies for the smoke smell which impacted your stay. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. Thank you again for sharing your observations, and we hope you give us another opportunity to meet your expectations in the near future. Sincerely, Hotel Management] 

Business response:

Norah, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Alicia, thank you for being our guest at Extended Stay America while here to see your daughter. It is such a pleasure knowing our hospitality made for a restful and home-like stay. Our team wishes your daughter a speedy recovery. We hope you will choose us again in the near future. Sincerely, Hotel Management 

Business response:

Donald, we appreciate your rating but were disappointed not to have delivered our best. We would like to improve our impression on you and hope you give us a chance to do that in the near future. Sincerely, Hotel Management 

Business response:

Jane, thank you for being our guest. We are sorry our complimentary grab-and-go breakfast offerings were not to your liking. We have made a note of your feedback as we plan any changes to our selections. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your experience. Although we are happy your overall experience was enjoyable, we are sorry for the inconvenience caused to you during your visit. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management