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Extended Stay America - Bloomington - Normal
- Hotels
- Bloomington, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
1805 S. Veterans Pkwy., Bloomington, IL, 61701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Close to the highway Was not what i exxpected; did not exceed my expectations regarding the hotel rooom. Rooom was dusty.
Business response:
Thank you for the feedback about your stay at our hotel. I sincerely apologize that we failed to meet your expectations. To uphold our company’s high standards, I have retrained our housekeeping staff and will make sure that we are thoroughly inspecting rooms prior to guest arrivals. The staff and I appreciate your comments, as it will only help us to improve. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
In the middle of nowhere. Got this hotel as express option. Was afraid after seeing terrible reviews. Evidently lots has changed. Friendly staff and very clean rooms with kitchenettes. The lounge chair and the bed were both uncomfortable. No signs of bedbugs! Good for the money. Grab and go breakfast was extremely limited but had good coffee.
Business response:
Thank you so much for sharing your experience with us. It’s great to read that we were able to exceed your expectations and accommodate your needs with a comfortable stay. I’m thrilled that you found our hotel to be a great value! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
Great, efficient, quick stay! Fast check in and was able to check in several hours early! Was able to get a late check out as well!
Business response:
Thank you for taking the time to write a review of your stay. It's great to hear that we were able to accommodate your needs with an early check-in and check-out. I’m glad you had such a positive experience with us. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
Okay in a pinch Caught in a blizzard. Thankful for any clean hotel. Nothing very wow about this place but grateful for clean comfy beds. Fridge needs cleaning outside. Shower was nice. The roads outside hotel ridiculous-our GPS missed the turn onto the access road so we had to go way down the road to make a U-turn because of a raised median Then we literally got stuck in three left turn lanes where they would not give a left turn arrow-we finally just broke the law and turned! If we had not done that we would still be sittin... read more
Business response:
I appreciate you taking the time to write a review. I sincerely apologize that we were unable to exceed expectations. To uphold our company’s high standards, we will continue to strive to provide each guest with a comfortable room and professional customer service. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
quick getaway I like the typical furniture in extended stay motels--desk, table, recliner. While the hallways of this motel might be a worn, the room was fine with the standard features. The staff was efficient, and did a good job of mentioning the policies regarding dishes etc. While the approach is a bit complicated, the hotel is easily visible, so a wrong turn only costs a few seconds. It's located way to the south of the city, so I could get on the road quickly in the morning without encountering rush hour traffic.
Business response:
Thank you for taking the time to write a review of your stay. It's great to hear that our staff provided you with pleasant customer service and that you enjoyed our convenient location. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area.
Great experience Great place to stay and a great value. Enjoyed my stay very much.
Super quiet but.... We stayed here because it had a kitchen, which we planned to use for an event, only to find the kitchen was completely EMPTY. No dishes, no pots/pans, no silverware, etc. Huh??
Business response:
Thank you for your review. I apologize that our dishware policy was not explained during check-in. While we no longer keep dishes in guest rooms, these items are available at the front desk. Moving forward, I will make sure we are clearly communicating our amenities during guest arrivals.
Frequently asked questions about Extended Stay America - Bloomington - Normal
How is Extended Stay America - Bloomington - Normal rated?
Extended Stay America - Bloomington - Normal has a 4.2 star rating with 967 reviews.
When is Extended Stay America - Bloomington - Normal open?
Extended Stay America - Bloomington - Normal is open now. It will close tomorrow at 12:00 a.m.