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Extended Stay America - Boca Raton - Commerce
- Hotels
- Boca Raton, FL
About this business
Location details
501 NW 77th St., Boca Raton, FL, 33487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
NASTY HOTEL AND IN BOCA RATON WHICH IS HARD TO BEL Bug were everywhyere, we checked in at 6pm, then left to go eat, came back and there were spiders every where, so all in all we stayed 3 hours, clerk says sorry nothing I can do it is through Expedia.com, I will never use them again, that and we also got charged for another hotel that told me no rooms were left and they refuse to give me a refund.
A well needed update, Some of the staff was very pleasant, others not so much. We were there for 4 nights and 5 days and a cleaning person never entered our room. If they did there was nothing done to the room. We finally had to go to the office and get clean towels. The refrigerator leaked all over the floor and our food. The bed was awful. It would have been alot better if we had cleaning service, a newer mattress and a frig that worked.
Business response:
Bernadette - Your review for our hotel was recently brought to my attention. I am glad that our staff provided you with good service overall, but am sorry that your room had items in need of repair and our housekeeping policy was not explained to you at check-in. As this hotel's manager, I can assure you that I am working with our staff to ensure this message is conveyed moving forward and to improve our cleaning procedures. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.... read more
Frequently asked questions about Extended Stay America - Boca Raton - Commerce
How is Extended Stay America - Boca Raton - Commerce rated?
Extended Stay America - Boca Raton - Commerce has a 3.1 star rating with 2,550 reviews.
When is Extended Stay America - Boca Raton - Commerce open?
Extended Stay America - Boca Raton - Commerce is closed now. It will open on Sunday at 12:00 a.m.