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Extended Stay America - Boca Raton - Commerce
- Hotels
- Boca Raton, FL
About this business
Location details
501 NW 77th St., Boca Raton, FL, 33487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Never Again. I would never stay in this place again.
Business response:
George - I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you have no plans to return to our hotel. In response to your feedback, I will be working diligently with our staff to find areas in which we can improve our guests experience during their time with us. Your feedback is very important to us, so thank you for sharing. We would love to have another chance to provide you with a better experienc... read more
The floor would have been softer I have never stayed at an Extended Stay before. Upon walking into the room, I thought it would be a good idea for families on a budget that don't want to eat out every night, etc. I was not expecting not to have a bar of soap let along shampoo and conditioner. I did have my own hair supplies, but not a bar of soap. The room was tight for space but had a nice sized closet. The beds were absolutely like boards. I would never again stay at an Extended Stay. I was glad it was just a one night sta... read more
Business response:
I appreciate you bringing your experience to our attention. I am sorry to hear that your room was not properly stocked. I discussed your comments with our staff, and we are working harder to ensure that our products and services exceeds the expectations of all of our guest. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Very dirty in and out, a/c & toilet fan noisy bad We checked in;nothing in room.We had to go and ask for towels,kleenex,tuster, mugs, etc..few times and the next day they may had something to give you.It was so dirty in and out. A/C and toilet fan would not ciculate any air , they were so nosy that we could not sleep. For Breakfasts we had to go to a little lobby but all they had was coffee, hot water, may be an apple or two and couple of muffin .The last day they had finished every thing and just hot water.This was 45 minut... read more
Business response:
Your review for our hotel was recently brought to my attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your stay with us did not exceed your expectations. As this hotelâs manager, I can assure you that I have addressed our staff with your concerns about our rooms and services during your stay to ensure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the o... read more
Hotel is not in good condition. Terrible towels and kitchen. They offered roller beds in the web page prior to reservation and there are no roller beds. Dirty mattress! House keeping staff we're not nice. Definitely would not stay or recommend this hotel.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our most sincere apologies for your recent experience at our hotel. Your comments were reviewed by our staff, and we will work harder to provide excellent products and services to make sure your experience is not repeated. The staff and I appreciate your comments, as it will only help us to improve. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Part of the staff was friendly, others were very rude.
Business response:
Thank you for your recent review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your room was not as clean as it should have been, and that some of our staff members were rude. Your comments were reviewed by the staff, and we will be reviewing our cleanliness procedures and cleanliness service standards to ensure that your experience is not repeated. I really appreciate you bringing this to our attention. It would be our pleasure to have you stay with us again in th... read more
Nice staff, Not so nice hotel Considering how much I paid for this hotel, I would have expected the rooms to be cleaned properly and sheets/blankets for the pull-out couch to be in the room. They wouldn’t deliver the sheets/blankets for the extra bed to the room, we had to pick them up ourselves. The beds were not comfortable at all, you could feel the springs. Only bright side was dealing with Pat in the front office. She was a pleasure to speak with.
our holiday experience We stayed for five days and although the price was fair, it had a lot to be desired. Even though you could ask for towels by returning your dirty ones, there was no room service. The rug should have been replaced and there were ants in the bath sink. You could ask for eminites, there was nothing in the room. No toiletries, no pans, glasses or dishes.No coffee maker which is a nice touch. In the morning you had to go to the desk where if you were lucky could get coffee. Usually had to wait with others b... read more
Not For The Family. Overall, it was bearable and more for long term business travelers looking for budget, no frills accommodations. They were re-tarring the roof and there was tar everywhere. No extra pillows or blankets since they were close to capacity. Being next to the train didn't help either. And finally, they tried to downgrade our room and said that there was some kind of discrepancy between what Expedia shows as a one bedroom suite and a regular room. Beware and call the hotel directly if you think you are getting ... read more
Business response:
Thank you for your recent review of your stay. Please know that we are sincerely sorry that there was some roofing being done during your stay which provided some cleanliness issues. As well, I am sorry to read that we were not able to provide you with extra pillows or blankets, and that the train was such a disturbance for you. The next time you visit, we would be more that happy to provide you a room away from the tracks to minimize the train noise. I will also be assessing our stock of bedding to ensure that we have enoug... read more
Frequently asked questions about Extended Stay America - Boca Raton - Commerce
How is Extended Stay America - Boca Raton - Commerce rated?
Extended Stay America - Boca Raton - Commerce has a 3.1 star rating with 2,550 reviews.
When is Extended Stay America - Boca Raton - Commerce open?
Extended Stay America - Boca Raton - Commerce is closed now. It will open on Sunday at 12:00 a.m.