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Extended Stay America - Boca Raton - Commerce
- Hotels
- Boca Raton, FL
About this business
Location details
501 NW 77th St., Boca Raton, FL, 33487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
お薦めしません 客層が悪い。次回はここを選ばないと思う
Reserved the room for my friend. He was up most of the night with noise and partying each night.
If you want to stay for just one night is ok The room had a smell.... Everything was clean but the smell came from the carpet. Needs update.
Business response:
Thank you for your recent review of your stay. We appreciate the kind comments about the cleanliness of our rooms, however, we apologize that our carpets were not to standard. In response to your feedback, I will make sure we are regularly deep cleaning our carpeting. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Wow can't believe hospitality specialists let this Roaches in Kitchenette, Garbage Pail outside my room over 24 hours before emptied (odor hit me in face everytime I opened the door) grounds littered with beer cans, ZERO utensils, pots pans, plates etc etc in room. Asked for them several hours after checkin never received them. No ice machine, no business center and animal feces in various spots outside of doors from pets staying in different rooms
Business response:
The feedback provided in your review is much appreciated. I am sorry to hear that the trash can was not removed from the area near your room and that you encountered insects during your stay. We strive to make every guest comfortable and in failing to bring you the dishes requested we certainly did not live up to the standard that you expect. I have provided more training to the staff to correct these problems. As this hotel’s manager, I can assure you that I have had the room professionally treated to ensure your experience... read more
I was overcharged I had a room guarantee at 69.99 per night but was charge 79.99.
Business response:
Thank you for bringing this to our attention. We are very sorry to hear about this issue. We will work with our staff to ensure our guests are always charged their correct rate. Thank you again for your review. We hope to have a chance to provide you with a better experience in the future.
A really bad hotel Please don't stay at this hotel! it's a very bad hotel : costumer service is 0/10 comfort : 000/10 the train is right in front and it is loud and even shook the ground. the lady for the housekeeping did not clean our room and when we asked to do it so we are told she is too busy checking out. this hotel is made for the people who want to stay there for a long terme for working. don't go there.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I was disheartened to read about the train disturbance and housekeeping matter. Please accept our apologies. As this hotel’s manager, I can assure you that I have spoken to our entire staff to ensure your experience is not repeated. Our team is committed to satisfying our guests, so we are very thankful for your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance y... read more
Poor nights sleep When we arrived the clerk was very accommodating. We went to our room to find food left in the refrigerator and a wet dirty wash cloth on the shower curtain. There were also no clean wash clothes. The toilet seemed to run every 8-10 refilling it self through out the night. The air conditioner was loud. The website said continental breakfast, when we arrived at the very small check in room and asked the clerk about the breakfast, he stated it would be on credenza and was grab and go.
Business response:
Your review for our hotel was recently brought to my attention. We appreciate the kind comments about our staff however; we apologize for the cleanliness issues you experienced. Your comments were reviewed by the staff, and we will pay closer attention to the details you've mentioned as well as continuing scheduled maintenance to fix and prevent further issues to make sure your experience is not repeated. The staff and I appreciate your comments, as it will only help us to improve. We do hope you will choose to stay with us ... read more
Worst hotel stay I've ever had I made the mistake of selecting the extended stay hotel for the night before and the night of my wedding. I booked four rooms and two of them did not have a working A/C. I contacted the front desk who told me that I should wait 30 minutes for the air to kick in which it did not. When the front desk manager finally came by the two rooms to try to fix it he told me that the compressor was working and told me to let him know if it didn't work. He ended up switching out the two rooms for rooms that... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding your guest room and our service during your stay is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have used your feedback as a training tool and coached all of our staff to ensure your experience is not repeated. I really appreciate you bringing this to our attention. We do hope you will choose to stay with us again so we can have the opportuni... read more
Frequently asked questions about Extended Stay America - Boca Raton - Commerce
How is Extended Stay America - Boca Raton - Commerce rated?
Extended Stay America - Boca Raton - Commerce has a 3.1 star rating with 2,550 reviews.
When is Extended Stay America - Boca Raton - Commerce open?
Extended Stay America - Boca Raton - Commerce is closed now. It will open on Sunday at 12:00 a.m.