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Extended Stay America - Boca Raton - Commerce
- Hotels
- Boca Raton, FL
About this business
Location details
501 NW 77th St., Boca Raton, FL, 33487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Terrible staff and sub-par extended stay Compared with other Extended Stay America hotels, this one is sub-standard. There is no elevator, so it is implied that I have to carry my suitcase to my room on the second floor using the stairs. One of the front desk staff, Joseph, made a mistake in my reservation, and tried to kick me out of my room the second night. When Expedia staff corrected his mistake, he simply said: "You are all right." without even an apology. Unless ask the front desk in advance when checking in, they wi... read more
Business response:
The feedback provided in your review is much appreciated. I am so disappointed that we failed to meet your expectations. Please accept my apology. As this hotel’s manager, I can assure you that I have met with our staff and brought your feedback to their attention to ensure your experience is not repeated. Thank you very much for bringing this to our attention. We would love to have another chance to provide you with a better experience the next time you're in town.
Personal family visit to elder Floor was dirty, no flatwear or dishes available, breakfast was waste of time. Might as well been eliminated
Low class a stripped down room with NO amenities.
Business response:
Michael - Thank you for telling us about your stay. We are sorry to hear that your room did not meet your expectations and that you were not aware of the many amenities available at the front desk. We will work with our staff to ensure we are always fully informing our guests of our available amenities at check-in. Thank you again for bringing this to our attention. We do hope that you will return to our hotel or any of our other brand locations across the U.S. and Canada in the future.
Bad experience I had to sit and wait outside for over 30 minutes someone called the police on me for being outside cuz no one came down to check me in I had the extended checkout but someone walked in on me and my lady at 11:15 in the morning getting to my room I got wet by the sprinklers when it was time to check out that was also a hassle so I did not enjoy my stay at that hotel and on top of that there was no ice thank you
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the check-in and check-out process is truly regrettable. We are very sorry for your experience. Your comments were reviewed by the staff, and we will be coaching our staff on the importance of responding to guest requests in a timely manner to make sure your experience is not repeated. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We hope that yo... read more
Not the best stay The bathroom tub wasn't clean had hair in it.. And the people next door at 7am was making way too much noise very inconsiderate.
Business response:
The feedback provided in your review is much appreciated. I am so disappointed to hear you were disturbed by other guests and that your room wasn't cleaned properly. Please accept my apologies. As this hotel’s manager, I can assure you that I have spoken to our staff and we are paying closer attention to the details in our room inspections to ensure your experience is not repeated. Thank you very much for providing us with your feedback. We do hope you will choose to stay with us again so we can have the opportunity to provi... read more
Not a good location. By the trirail. The whole building shook when a train went by. 3:00 check in was terrible.
Business response:
Thank you for your recent review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your stay with us did not exceed your expectations due to noise issues. Your feedback is very important to us, so thank you for sharing. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Unhappy nighter Towels were dirty, bed squeaked, sheets were not ironed, smell of smoke in the room, breakfast was just coffee and danish.
Boca Trip I was told they don't clean rooms, I needed to come to the front desk to get clean towels. Had to take out my own garbage, had to change my own bedsheets and pillow cases. For the price paid, it wasn't worth it.
BC Didn't end up staying there, too dirty
Frequently asked questions about Extended Stay America - Boca Raton - Commerce
How is Extended Stay America - Boca Raton - Commerce rated?
Extended Stay America - Boca Raton - Commerce has a 3.1 star rating with 2,550 reviews.
When is Extended Stay America - Boca Raton - Commerce open?
Extended Stay America - Boca Raton - Commerce is closed now. It will open on Sunday at 12:00 a.m.