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Extended Stay America - Boca Raton - Commerce
- Hotels
- Boca Raton, FL
About this business
Location details
501 NW 77th St., Boca Raton, FL, 33487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Horrendous place to stay. Horrendous. Will never stay there again. Not only was the room terrible, the front desk people on multiple days and people were the worst I have ever encountered.
Business response:
I appreciate you bringing your experience to our attention. The situation you described regarding the room and staff is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have coached my staff to ensure your experience is not repeated. Our team is committed to satisfying our guests, so we are very thankful for your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Don't plan to exercise during your visit We had to leave because the hotel's web site presents false information. We chose this hotel because its web site said we would have access to a local fitness center. There is none. And every employee at the hotel with whom we spoke gave us differing information. "It exists somewhere." "It doesn't exist." "You have to call this number and see what they offer." (We only heard back after we checked out, and this turned out to be a solo physical trainer, rather than a fitness facility). ... read more
Conveniant location to major arteries. Free breakfast was tasteless - - eggs, waffle mix. Cereal, of course, just fine. Plentiful fruit available. Light brown blanket in room needs replaced - - been around too long. Plentiful free parking available at this property as well as morning newspaper. Price was best within miles.
Hotel en bord d'autoroute et voie de chemin de fer Nous avons réservé une chambre pour 6 personnes et à notre arrivée, nous nous sommes retrouvé avec 5 couchages (visiblement une erreur de l'hotel et non d'Expédia)! Après quelques négociations, avons réussi à obtenir une seconde chambre sans supplément. L'hotel est en bord d'autoroute et d'une voie de chemin de fer, le bruit est toujours présent dans la chambre malgré un triple vitrage. Côté sejour (canapé convertible), simple vitage, donc bruit encore plus fort... Pas de sa... read more
Mediocre at best The larger suite had an odor problem. The smaller room had bugs and stains. Beds were comfortable; water was hot for shower.
Business response:
Thank you for your recent review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your rooms had cleanliness issues. As this hotel’s manager, I can assure you that I have addressed these issues and have scheduled maintenance to ensure your experience is not repeated. Our team is committed to satisfying our guests, so we are very thankful for your feedback. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
One time guest Sheets were not clean upon turning the bed down at 11:30 p.m., however, they did come right away and change the sheets. There was a living bug and food. Everyone was very nice but I would not stay there again.
Poor experience. Hotel did not have reservation (fortunately we had our confirmation information printed.) Room was very, very tired. Not very clean. Bed hard as a rock.,
Business response:
Thank you for providing us with details about your stay. I am sorry to hear that your reservation was not found in the system when you arrived. We were experiencing some unexpected issues with our computer system for a few days last week. As well, I apologize that your room did not meet your expectations. I discussed your comments with our staff, and we are exploring different ways in which to enhance our guest experience for the future. Thank you very much for providing us with your feedback. We hope to have the opportunity... read more
Never again Dirty smell like someone had just smoked in the room. Hotel customers being loud outside the room late into the night
Business response:
I appreciate you bringing your experience to our attention. I am sorry to hear that your room was smokey and appeared dirty and that there was much too noise for you. I discussed your comments with our staff, and we are working hard on eliminating smoke odor from rooms if and when our non smoking policy is broken. That way, the new arriving guest will not have to be faced with the smell upon arrival. As far as the noise level, it is rare that we have this sort of complaint; but will be monitoring more closely to reduce this ... read more
Don't stay here There was a nasty smell of mold upon entering the room. TV in the bedroom did not work at all, it would not turn on.doors, both exterior and interior would stick and had to be pushed with my body weight before they would close properly. finally the room was less than 100 ft away from a railroad track that had trains going by all day and night, shaking the walls of the room each time. I'd rather sleep inn my car than in this place again.
Frequently asked questions about Extended Stay America - Boca Raton - Commerce
How is Extended Stay America - Boca Raton - Commerce rated?
Extended Stay America - Boca Raton - Commerce has a 3.1 star rating with 2,550 reviews.
When is Extended Stay America - Boca Raton - Commerce open?
Extended Stay America - Boca Raton - Commerce is closed now. It will open on Sunday at 12:00 a.m.