This profile has been claimed by the business owner or representative.
Extended Stay America - Boise - Airport
- Hotels
- Boise, ID
About this business
Location details
2500 S. Vista Ave., Boise, ID, 83705, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The front desk staff person did not smile at me on arrival or at any time during check in. There was trash on the corridor floor and when I finally informed the front desk the trash remained for several hours
Business response:
Dear Vicki, Thank you for taking the time to share your experience. We truly regret that your arrival did not feel as welcoming as it should and that the attention to cleanliness in the corridor fell short of expectations. Providing a warm reception and maintaining a well-kept environment are both very important to us, and your observations will be shared with our team to ensure improvements. We hope you will consider giving us another chance to provide the level of care and hospitality you deserve. Sincerely, Hotel Manageme... read more
According to corporate, this chains hotels that are pet friendly are supposed to accept cats and dogs. When we arrived at this pet friendly hotel they refued to accept our cats so we had to keep driving all night...now I am struggling to get a refund from customer service...no one calls me back when they say...
The day after my stay, my arm itched a lot. I had several fresh bites up my forearm that turned into welts. This is consistent with bed bugs. Now I'm double washing my clothes from the trip. I have picture's.
The room smelled like cigarette smoke and the bed was not comfortable.
All around low class
Very dirty and needs major attention. The floors were gross, cobwebs all over and ants. The bathroom sink wouldn’t drain and brought hair up when I used it. We ended up leaving and going somewhere else.
The room was poorly cleaned and smelled terrible. Hotel was very outdated and the bathroom light didn’t work, someone from management had to go fix it.
Business response:
Dear Daniel, Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience you encountered during your stay. A fresh, well-maintained environment is fundamental to guest comfort, and it’s disappointing to learn that your visit did not reflect that standard. Your feedback has been shared with the appropriate teams to ensure such concerns are promptly addressed moving forward. We appreciate your comments and hope to have another opportunity to offer a much-improved experience in the futur... read more
Bed very uncomfortable , staff was nice, even gave discount fora burner that didn’t work. But no staff onsite at 4:30 am and I was unable to get in.
Business response:
Dear Sheri, Thank you for staying with us and for taking the time to share your experience. We're glad to hear that our team was helpful and responsive during your visit, and we appreciate your kind words. However, we sincerely apologize for the discomfort you experienced with the bed and the inconvenience caused by the non-functioning burner. Most importantly, we understand how unsettling it must have been to be unable to access the property during early morning hours due to the absence of overnight staff. This does not ref... read more
Estaba sucio el piso lleno de tierra pegajoso como k no lo limpiaron era un olor a sucio y fuimos a pedir nuevas fundas delas almohadas por olían feo y nos dieron las fundas y aromatizante
Business response:
Dear Elisa, Thank you for taking the time to share your recent experience. We sincerely apologize that the cleanliness of your room did not meet your expectations. A well-maintained space with fresh linens and a pleasant environment is fundamental to a comfortable stay, and we regret that this was not reflected during your visit. We’re reviewing our housekeeping standards and processes to ensure a higher level of cleanliness and attentiveness moving forward. Your feedback is truly valuable, and we’re committed to making the ... read more
Frequently asked questions about Extended Stay America - Boise - Airport
How is Extended Stay America - Boise - Airport rated?
Extended Stay America - Boise - Airport has a 3.6 star rating with 2,036 reviews.
When is Extended Stay America - Boise - Airport open?
Extended Stay America - Boise - Airport is open now. It will close tomorrow at 12:00 a.m.