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Extended Stay America - Boise - Airport
- Hotels
- Boise, ID
About this business
Location details
2500 S. Vista Ave., Boise, ID, 83705, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Estaba sucio el piso lleno de tierra pegajoso como k no lo limpiaron era un olor a sucio y fuimos a pedir nuevas fundas delas almohadas por olían feo y nos dieron las fundas y aromatizante
Business response:
Dear Elisa, Thank you for taking the time to share your recent experience. We sincerely apologize that the cleanliness of your room did not meet your expectations. A well-maintained space with fresh linens and a pleasant environment is fundamental to a comfortable stay, and we regret that this was not reflected during your visit. We’re reviewing our housekeeping standards and processes to ensure a higher level of cleanliness and attentiveness moving forward. Your feedback is truly valuable, and we’re committed to making the ... read more
Better to spend a few bucks more for a better motel.
Business response:
Dear Keith, Thank you for choosing us and for taking the time to post your comments. Our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. Please accept our apologies for any service issues that impacted your stay. We look forward to another opportunity to show you the outstanding hospitality you deserve. Sincerely, Hotel Management
Not very clean. Spill stain on the kitchen floor. Toilet did not look clean. No coffee maker in room but there was a notice stating to call the front desk and one would be delivered. I called the front desk and was told I’d have to come get it myself. Was labeled as a non smoking room but a definite smell of previous smoking was obvious.
Business response:
Dear Tina, Thank you for taking the time to share your experience. We sincerely regret that aspects of cleanliness and service did not meet your expectations. A spotless environment is a priority for us, and we will be addressing your concerns with our housekeeping and front desk teams to ensure a higher standard moving forward. We also apologize for any inconvenience with the coffee maker delivery and the lingering odor in your room. Your feedback is invaluable, and we appreciate you bringing this to our attention. We hope ... read more
Don't go if you need a late check in, 12am-2am I just arrived at the airport and went to the hotel to check in. They were doing a night audit and we couldn't check in.... was told it would take 20-30 minutes but after 40 minutes we had enough and we got a refund and left. Will NEVER stay at Extended Stay America suites ANYWHERE. We were exhausted and just wanted to rest but after this we were so mad we just drove home 2.5hours and got home at 4:30am. Terrible!
Business response:
Dear Guest, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing your concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. Please consider giving us another chance to provide your desired stay. Sincerely, Hotel Management
Check in was easy. The shower wasn’t working properly which was frustrating. Room was clean.
Business response:
Dear Kendrick, We sincerely apologize for the issue you experienced with the shower. Please know that we take these matters seriously, and our maintenance team will be addressing this issue to ensure it’s resolved for future guests. However, we’re pleased to hear that your check-in experience was smooth and that your room was clean. We value your input and appreciate you bringing this to our attention. We hope to have the opportunity to welcome you back for a more comfortable stay in the future.Sincerely,Hotel Management
If planning on staying there check room very closely
Business response:
Dear Guest, Thank you for sharing your review. We truly care about delivering excellent service and ensuring the comfort of all of our guests, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay. Sincerely, Hotel Management
Waiting on my refund
Business response:
Dear Guest, We sincerely apologize for the billing concern that you are having. We ask that you please allow us some time to review your account and investigate a bit further. You have our assurance that we will address your concern appropriately. We are grateful for your patience, and in the meantime, please do not hesitate to contact us if you wish to discuss anything further. We value your business, and we hope you will give us another opportunity to regain your trust the next time you are in the area. Sincerely, Hotel Ma... read more
Meh. It's better than sleeping in your car. Dingy, dirty, poorly maintained
Business response:
Dear Guest, We sincerely apologize for your disappointing experience with us. Your comments regarding the cleanliness and the rooms' condition are concerning, and we take them very seriously. We have already escalated your feedback to our housekeeping team, who will review the standards and address the issues. Your input helps us improve, and we hope you will consider giving us another chance to provide you with a much better experience in the future.Sincerely,Hotel Management
Overall, the property was good. Clean and Quiet for the most part. Second time staying here and the fire alarm went off during both visits and woke us up. The gentleman that checked us in was not the friendliest. On the day of check out around 9:30 am, the staff was complaining that we were still in the room. Checkout was 11 am. Strange if you ask me.
Business response:
Dear Stephanie,We're glad to know you found the property tidy and peaceful during your stay. We sincerely apologize for the inconvenience caused by the fire alarm, as well as the unwelcoming attitude during check-in. It's also concerning to hear about the staff's comments during checkout, as our goal is always to make guests feel comfortable and respected. Your feedback is incredibly valuable, and we will take immediate steps to improve in these areas. We do hope you will stay with us another time so we can provide you with ... read more
Frequently asked questions about Extended Stay America - Boise - Airport
How is Extended Stay America - Boise - Airport rated?
Extended Stay America - Boise - Airport has a 3.6 star rating with 2,007 reviews.
When is Extended Stay America - Boise - Airport open?
Extended Stay America - Boise - Airport is open now. It will close tomorrow at 12:00 a.m.