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Extended Stay America - Boise - Airport
- Hotels
- Boise, ID
About this business
Location details
2500 S. Vista Ave., Boise, ID, 83705, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property, especially the room did not look or feel clean. Floors were linoleum and sticky. No shampoo conditioner, bed sheets didn’t look clean. To top off the stay Someone stole my wheel caps off my truck and the hotel staff couldn’t be bothered to look at security tapes.
Business response:
Dear Sean, Thank you for reviewing your recent experience at our hotel. We apologize for the inconvenience, and your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again. Please feel free to reach out to us for any assistance and return to enjoy better memories.Sincerely,Hotel Management
It’s said breakfast included but they don’t have anything for breakfast. Do not stay here the rooms are smells bad and old
Business response:
Dear Trang, Thank you for choosing us. We continually strive to deliver a satisfying visit for our guests. Therefore, we sincerely regret falling short of your expectations and our usual service standards. Your remarks on the breakfast choices are being shared with the concerned individual for improvement. Further, we regret that our rooms were not fresh and up to date on your arrival, which impacted your overall experience. Please allow us to review this with our housekeeping team and correct them. We are wholly committed t... read more
Checked in late around 12am-ish and the front desk girl was very nice. However I was incessantly awoken by housekeeping in the morning who disturbed me on three separate occasions after I had responded “no thank you” to them. The house keepers (two of them, a man and a woman, were also bickering and cursing at each other loudly outside of my door. After the three attempts of housekeeping to get us out, the freakin’ front desk called us reminding us of our check out time at 11am. At this point they had been bothering us since... read more
Business response:
Dear Sophia, Thank you for choosing us and appreciating the check-in staff. Providing a clean and comfortable hotel experience is always our motto. However, we sincerely apologize for the disturbances that detracted from your comfort. We regret that our efforts to address these concerns fell short of your expectations. Please know that your feedback is valuable, and we will take steps to ensure a more peaceful environment for all guests in the future. Sorry for letting you down. We appreciate your patience and hope to have t... read more
Seemed to be a sus neighborhood. The “grab and go” breakfast isn’t even worth mentioning.
Business response:
Dear Tommy, Thank you for being our guest. We sincerely apologize for your negative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
Strange people wander the parking lot at all hours. Housekeeping left their pass key for all rooms on the floor in my room. Batteries in the tv remote dead. "Breakfast" is granola bars and coffee, look under the counter for a granola bar. Will not stay here again
Business response:
Dear Robert, Thank you for being our guest. Please accept our apologies for not meeting your requirement for a good hotel experience. Further, we understand your concern about the situation outside the hotel and are actively working with local authorities and organizations to address this issue. Ensuring the safety and comfort of our guests is of utmost importance to us. Further, we regret the breakfast choices were not to your expectations. Your remarks have been passed on to the team for improvement. We hope to give you a ... read more
Worst Hotel This Hotel caters to people who need to stay longer the 1 day most are just off the streets probably being funded by Social services or something like. Our room was below a group of people that was up all nite drinking and probably druging no sleep at all after a 9 hour drive. Why would you put a 1 nite stay couple under a group like that. We will never stay at an Extended hotel again.
Business response:
Dear Jim, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked. We will address this with our team to ensure everything is in order. We understand how frustrating and inconvenient this must have been for you, and we deeply regret its negative impact on your trip. Our front desk team is always available to help you. Please return, and we will make your next stay with us outstanding.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boise - Airport
How is Extended Stay America - Boise - Airport rated?
Extended Stay America - Boise - Airport has a 3.6 star rating with 2,007 reviews.
When is Extended Stay America - Boise - Airport open?
Extended Stay America - Boise - Airport is open now. It will close tomorrow at 12:00 a.m.