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Extended Stay America - Boise - Airport
- Hotels
- Boise, ID
About this business
Location details
2500 S. Vista Ave., Boise, ID, 83705, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Had to leave after 1st night Housekeeping could not cover up the old smoke and pet smells, so bad it kept me awake. Had to relocate to another hotel after 1 night. Staff was as helpful as they could be under the circumstance. Offered to relocate me but the new room also had the same odor. Perhaps they should consider renovating their popcorn ceilings as the material never stops emitting collected odors. Need better maintenance as well, given 3 broken items in the room.
Business response:
Dear Guest, We apologize for the discomfort you experienced during your stay. It's unfortunate that you had to leave after the first night due to the lingering odors and maintenance issues. Your feedback is important, and we will take steps to address these concerns and improve our accommodations. We appreciate your understanding and commend the staff for their assistance. We hope you consider giving us another opportunity in the future, as we are committed to providing a more pleasant and comfortable stay. Your comfort and ... read more
Smell It smelled
Business response:
Dear Travis, Thank you for staying with us and sharing your concerns. Our goal is to deliver an exceptional experience for our guests, and our housekeeping team works hard to provide a clean and comfortable environment. However, we apologize for falling short and regret that this issue compromised your stay. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management
Very poor. Worse hotel we have every stayed in. Toilet was blocked, I had to get a plunger to unblock. Thought it was fixed. That night would not flush nor in the morning. The 3 pillows there were flat and most uncomfortable. The blanket on the bed was thin and nothing to get warm with. Wi-Fi worked for 5 minutes then stopped working. Said there was a breakfast on website. Checked in and said they had a continental breakfast. In the morning only had coffee, we don't drink coffee and skinny granola bars. Very deceptive. Just ... read more
Business response:
Dear Maureen, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. You experienced multiple issues, including cleanliness and maintenance issues in the room and the property. We take these concerns very seriously to provide our guests with a clean and comfortable stay and will address them with our housekeeping and maintenance team. We also regret our grab-and-go breakfast did not meet your expectations. When we receiv... read more
This is the kind of run down motel you picture when old men go to to get laid by a hooker. The room stank so bad and the people blasted TVs all night, dogs barking all night. I used my own sheets, blankets and pillows it was that bad. And there were no outlets by the bed which was annoying. And you can tell they don’t actually clean everything. The only good thing about it was the bed and the staff, it was comfy as hell and the staff were really nice.
Business response:
Dear Nicholas, Thank you for your recent visit and your feedback. We sincerely apologize for the issues you had while staying with us. Our team strives to ensure each guest has an exceptional visit; therefore, we truly regret this was not your experience, and there were multiple issues, including the noise from the neighboring rooms and the cleanliness of the room. Thank you for bringing this to our attention as we continually strive to improve. We will investigate this with the front office and housekeeping teams. Please kn... read more
Too noisy. bed was not the actual size
Business response:
Dear Daniela, Thank you for being our recent guest and for sharing your experience. We apologize for the noise issues you experienced. On rare occasions, we have guests who do not adhere to the property rules concerning noise. We are genuinely sorry you had an uncomfortable night. Please know in the future, our front desk is always available to help make you as comfortable as possible. We appreciate your feedback about our bedding and apologize it did not meet your expectations. We hope you will give us a chance to serve you... read more
You get what you pay for. My room was clean but smelt dirty and like somebody had smoked in it. The hall way all smelt dirty. Staff upfront just on their phone the whole time. I was told when I called there was breakfast. When I went down, there were 3 options. Muffin and some granola bars. I asked about the breakfast the lady said no, they would never say that’s it’s grab and go. She wasn’t the happiest person. Floor was sticky. I didn’t want to take off my shoes. Next time I will go to another hotel. There are plenty in th... read more
Business response:
Dear James, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We are sorry our complimentary breakfast did not meet your expectations. When we receive this type of valuable feedback, it is always shared with the appropriate leaders so they are aware of our guests' wishes regardin... read more
Property seems older/outdated. Rooms are very loud...paper thin walls and you hear everything in the hallway.
Business response:
Dear Chad, Thank you for sharing your feedback about your recent stay. We apologize for any inconvenience caused by the older/outdated property and the noise issues you encountered. We understand the importance of a peaceful and comfortable environment for our guests, and we will consider your comments as we work on improving our facilities. We appreciate your valuable input and hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
Not again Cleanliness was below average. The front office staff appeared as though they didn't want to be there. Bed was not very good. There was no breakfast what do ever. I will not stay here again.
Business response:
Dear Thomas, Thank you for choosing us and sharing your candid review. We are very sorry your stay was not the exceptional experience you should always expect from us. We value your comments as we continuously strive to grow and improve our services from our guests' feedback. We will address your concerns with our team to ensure such matters do not affect future guests. We hope you will consider choosing us again so we can have an opportunity to show our commitment to providing seamless accommodations.Sincerely,Hotel Managem... read more
Frequently asked questions about Extended Stay America - Boise - Airport
How is Extended Stay America - Boise - Airport rated?
Extended Stay America - Boise - Airport has a 3.6 star rating with 2,007 reviews.
When is Extended Stay America - Boise - Airport open?
Extended Stay America - Boise - Airport is open now. It will close tomorrow at 12:00 a.m.