This profile has been claimed by the business owner or representative.
Extended Stay America - Boise - Airport
- Hotels
- Boise, ID
About this business
Location details
2500 S. Vista Ave., Boise, ID, 83705, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Continental breakfast is too simple.
Business response:
Dear Kan, Thank you for your feedback! We appreciate your comments regarding the continental breakfast, and we will take them into consideration as we continue to enhance our offerings. We are glad you chose Extended Stay America, and we hope to welcome you back soon for another enjoyable stay!Sincerely,Hotel Management
Never Again I booked this reservation based on the online pictures and descriptions. Extremely misleading. The place was a dive. From the entrance to the room, the hotel was filthy. We immediately left and checked into another hotel. Not refundable since it was booked through hotels.com. Will never use again.
Business response:
Dear Mark,We apologize for the unpleasant conditions you encountered during your visit. The cleanliness issues you described are concerning and fall short of our usual standards. We regret any inconvenience and frustration this may have caused. Please know that we take your concerns seriously, and we are fully committed to addressing these issues with our team to ensure that our property upholds the high standards that our guests deserve. We would like the opportunity to serve you better in the future and hope you will consi... read more
There was no breakfast as advertised when booking. They had a coffee dispenser and a prepackaged Muffin. It definitely needs to be updated.
Business response:
Dear Genesis,We appreciate you being our guest and leaving your valuable comments. We know how important it is to start your day with a good breakfast; therefore, we are sorry our complimentary grab-and-go breakfast didn't align with your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. We would like the opportunity to serve you better in the future and hope you will consider a return visit.Sincerely,Hotel Mana... read more
Nice neighborhoods to walk the dog in behind the hotel. Trash left in room, bathroom not cleaned.
We check in and went to our room. Once we got to the room the floor was dirty and then we found dirty underwear in the bathroom. Also the walls are thin and could hear people talking.
Business response:
Dear Bruce, Thank you for your comments about your stay with us, and we sincerely apologize for the housekeeping issues you encountered in your suite. We regret any oversights in preparing your room. Our goal is to offer each guest a suite that is up-to-date and refreshing. Rest assured, we will address this promptly with our concerned team. We double-checked all the rooms delivered, and we apologize if we missed something. Apart from this, we hope you had a pleasant time and will give us another chance to exceed your expect... read more
Honestly the hotel was very bad especially considering the price i payed. It was dirty, small, and messy. I asked for a coffee machine and cutlery and they gave me a box and a bag with the stuff. It was gross and embarrassing. Their fancy breakfast that i payed extra for was oatmeal bags and a cheap small, probably expired, muffin. It was honestly awful. 2/5 for convenience of sleeping
Business response:
Dear Yasmin, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Bringing these concerns to our attention is something we are grateful for, as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you in the future and provide you with the seamless s... read more
Na
Business response:
Dear Muriel, Thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here, and we hope we will have another chance to provide you with the excellent service and accommodations that you should have experienced on this visit.Sincerely,Hotel Management
Smelly . Property was kind of run down
Frequently asked questions about Extended Stay America - Boise - Airport
How is Extended Stay America - Boise - Airport rated?
Extended Stay America - Boise - Airport has a 3.6 star rating with 2,007 reviews.
When is Extended Stay America - Boise - Airport open?
Extended Stay America - Boise - Airport is open now. It will close tomorrow at 12:00 a.m.