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Extended Stay America - Boston - Braintree
- Hotels
- Braintree, MA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
20 Rockdale St., Braintree, MA, 02184, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The area and location.
Smelled like old cigarette smoke in the hallway of a non smoking hotel and you could smell the sewage in the kitchen sink but other then that the hotel and room was clean.
Business response:
Dear Krystal, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. Also, we are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Our housekeeping team is working to ensure the issues mentioned are improved on a priority basis. Considering our positive highlights, please stay with us again so we can provide you with a much more satisfying experience. Sincerely,Hotel Management
The staff were all very pleasant. The hotel could use some updating. Their "FREE BREAKFAST" is deceiving. They call it grab and go (to your room) It is breakfast bars - prepacked mini muffins - instant oatmeal and no regular creamer. Then you have to bring it to your room as there is nowhere to sit. We stayed here a few years back and it was a full breakfast. Extended Stay needs to update their website calling it a free breakfast and call it what it is. I know everything has gone up in price but over $200 a night is pricey.
Business response:
Dear Joseph, Thank you for taking the time to share your feedback regarding your recent stay. We are glad to know that you found our staff to be pleasant, but we apologize for the disappointment you experienced with our breakfast offerings. A satisfying breakfast can be essential for most guests, and we are sorry if our complimentary grab-and-go breakfast did not meet your expectations. Your feedback is valuable, and we will take it into consideration as we work to improve our offerings. Furthermore, we understand the import... read more
Très ordinaire pour le prix
Business response:
Dear Michel, Thank you for staying with us and sharing your review. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we apologize for any concerns that may have kept you from having an outstanding stay. Your concerns will be shared with the appropriate individuals, and follow up to determine how we can enhance our service to our guests. We hope you will give us another chance so we can leave you with a much better impression on your next visit. ... read more
Just what we needed. Basic but everything you need. The room was a little tired but clean. The beds were comfortable and having a kitchenette was very useful. We were on the third floor, which was quiet. Brilliant having a laundry facility, meant we were able to clean our clothes from the two weeks we'd had on the road prior. The hotel was very easy to get too.
Business response:
Dear Guest, We are delighted you chose to stay with us at Extended Stay America. We appreciate your wonderful comments and are happy to read you enjoyed everything about your time with us. Our staff works hard to exceed our guests' expectations and ensure everyone has a relaxing experience in comfortable, clean accommodations. Reviews like yours make it all worthwhile! Thank you for being our guest, and we hope you will revisit us the next time you are in the area. Sincerely,Hotel Management
Convenient and clean, but not worth the cost Holel was convenient for our needs but not worth the price. It was a bit run down, the bed was uncomfortable with a thin sheet (we had to ask for an extra blanket and pillows), and the AC was super noisy. The breakfast should not be labeled as breakfast as it was inadequate and the coffee was not good either.
Business response:
Greeting- We appreciate you taking the time to complete a review of the hotel- We wish we could have exceeded your expectations. Hopefully your next trip will be better
Frequently asked questions about Extended Stay America - Boston - Braintree
How is Extended Stay America - Boston - Braintree rated?
Extended Stay America - Boston - Braintree has a 4.2 star rating with 1,064 reviews.
When is Extended Stay America - Boston - Braintree open?
Extended Stay America - Boston - Braintree is open now. It will close tomorrow at 12:00 a.m.