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Extended Stay America - Boston - Braintree
- Hotels
- Braintree, MA
About this business
Location details
20 Rockdale St., Braintree, MA, 02184, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel is good.
It was quite not a lot of noise from rooms around or above us and staff were friendly
Business response:
Dear Bethany, Thank you for being our guest and for sharing your experience about Extended Stay America. We apologize for the noise issues you experienced. On rare occasions, we have guests who do not adhere to the property rules concerning noise. We are genuinely sorry you had an uncomfortable night. Our front desk team is helpful in this regard when made aware of the situation. Please return and give us a chance to serve you better in the future. Sincerely, Hotel Management
Definitely an older hotel and price should match on how the property is. Probably wouldn’t stay again if I had to.
Business response:
Dear Ladarra, We sincerely apologize for not meeting your expectations during your recent stay at our hotel and for any inconvenience you experienced with the upkeep of our property. Your feedback is invaluable, and we will address this matter with our team to ensure we are well-poised to serve you in the future. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional experiences.Sincerely,... read more
Good people need more resources since demand for towels, kitchen supplies, and other items are needed.
👍
Business response:
Dear Guest, Thank you for choosing Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management
The room i stayed in did nothave a shower curtain, one bath towel and the toilet would not flush. Told the front desk thenext morning
Business response:
Dear Paul, We appreciate you choosing to stay with us and taking the time to write a review. It's good to know you had a pleasant stay. However, we are sorry for the disappointment with the upkeep of your bathroom and its amenities. We are working with our housekeeping team on these concerns and ensuring they recheck the rooms before delivery. Our front desk team is always available to help you. Your remarks are much appreciated, and we hope to serve you again when you are in the city. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Braintree
How is Extended Stay America - Boston - Braintree rated?
Extended Stay America - Boston - Braintree has a 3.1 star rating with 2,069 reviews.
When is Extended Stay America - Boston - Braintree open?
Extended Stay America - Boston - Braintree is open now. It will close tomorrow at 12:00 a.m.