Extended Stay America - Boston - Braintree

Business response:

Dear Lynnessa,We apologize for the condition of the rooms and the lack of dining options, which did not meet your expectations. We understand how these factors can impact your overall experience, and your comments will be reviewed as we work to make necessary improvements to our facilities and services. Your feedback is appreciated, and we hope you will give us another chance to prove that we are committed to providing excellent hospitality.Sincerely,Hotel Management 

Business response:

Dear Stanley,We sincerely apologize for the cleanliness issues you encountered, particularly with your room and the table. This falls below our standards, and we regret that we did not provide the level of cleanliness you expected. We will be addressing these concerns with our housekeeping team to ensure that thorough cleaning is done and our property meets the highest standards. We hope you will give us another chance to provide you with the hospitality we are known for on your next visit to the area.Sincerely,Hotel Managem... read more

Business response:

Dear Michael,We apologize for not meeting your expectations in terms of comfort, amenities, and maintenance. We understand that these issues have impacted your experience during your stay. We will share your feedback with our team as we are committed to improving our facilities and services to provide a better experience. Your satisfaction is paramount to us. We hope you will give us a chance to provide you with the hospitality you deserve on a future visit. Thank you again for your feedback. Sincerely,Hotel Management