Extended Stay America - Boston - Braintree

Business response:

Dear Guest, Thank you for sharing your feedback. We appreciate your understanding as we undergo improvements to enhance the experience for our guests. We’re glad to hear that you found the room clean and up to standard. While our current renovations are focused on enhancing various areas, we are committed to providing a comfortable and welcoming stay. We value your comments and hope you’ll enjoy the upgrades on your next visit. We look forward to welcoming you back soon!Sincerely,Hotel Management 

Business response:

Dear Leslie,We apologize for the inconvenience you experienced with the toilet during your stay. We understand how frustrating this can be and regret that it impacted your experience. Please know that we will be addressing this issue with our team to ensure it’s resolved. We appreciate you bringing this to our attention. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management 

Business response:

Dear Henrietta,We are sorry that our property falls short of your expectations. Ensuring our guests have a comfortable and pleasant environment is our priority, and we are always considering ways to improve our facilities. Your comments regarding the need for renovations will be shared with our team. In the meantime, our housekeeping is committed to keeping our property clean and well-maintained while we take your suggestions into careful consideration for future plans. We do hope you will stay with us another time so we can... read more