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Extended Stay America - Boston - Braintree
- Hotels
- Braintree, MA
About this business
Location details
20 Rockdale St., Braintree, MA, 02184, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First look is better than the stay! Check-in was seamless, room provided was not what I booked but nonetheless the room was clean. The 3rd floor however (where the room was) smelled horrendous and just like damp, wet clothes that have been left for a month. The towels in the room looked clean but once you went to use them they were ALL stained. Disgusting and had me nervous that they were actually never washed.
Business response:
Dear Nichole, Thank you for reviewing our hotel. It is nice you were pleased with our easy check-in and found the rooms on the third floor clean. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned, as we are committed to offering better service to our guests. Please accept our apologies for the issues faced. We will share these notes with the respective team and will review and take action so that these do not disrupt future guests' having a s... read more
Hallway carpets very dirty, several times side doors that were supposed to be secured entrance were propped open, would not accept cash
Business response:
Dear Laurel, We apologize for the issues that impacted your time with us, which differs from the kind of service we aim to provide. We will look into the issues and ensure this does not happen again. We take our guest's feedback seriously and will ensure our service levels increase so our team can provide the care and hospitality you deserve. Please feel free to reach out to the hotel for further assistance and we will be happy to help you. We hope we get another opportunity to host you and welcome the opportunity to regain ... read more
Ok, average.
Business response:
Dear Tariq, Thank you for sharing your experience with us on your recent visit to Extended Stay America. It is nice that you had a satisfactory time in your room, and we share these joys with our entire team. We always try to keep our guests happy and satisfied with our services. Please return for another such experience. Sincerely,Hotel Management
This hotel is adequate. Expect the bare minimum, a room. They say there is breakfast however all they have are prepackaged muffins and cereal bars. Most mornings there is coffee but once the first pot is empty that’s it. The rooms are NEVER cleaned. If you need anything like towels or toilet paper you have to go to the desk, ask for it and hope they have it ( they don’t always have towels). The only good thing is the staff does there very best with little to no resources.
Business response:
Dear Suzette,We regret the problems you suffered during the visit to our hotel. The eventsdetracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Bringing these concerns to our attention is greatly appreciated, as we are constantly growing and improving based on guest feedback. We address the problems so they are attended to carefully in the future. Considering our helpful staff, ... read more
Frequently asked questions about Extended Stay America - Boston - Braintree
How is Extended Stay America - Boston - Braintree rated?
Extended Stay America - Boston - Braintree has a 3.1 star rating with 2,109 reviews.
When is Extended Stay America - Boston - Braintree open?
Extended Stay America - Boston - Braintree is open now. It will close tomorrow at 12:00 a.m.