Extended Stay America - Boston - Braintree

Business response:

Thank you for being our guest. It’s a pleasure to know overall you were impressed with our courteous associates. However, we are sorry for the issues you had. We have asked our housekeeping team to be more diligent going forward. We hope the otherwise positive aspects of your visit will bring you back to us. Sincerely, Hotel Management 

Business response:

Thank you very much for staying with us. We take the cleanliness of our rooms and hotel very seriously, so we deeply apologize for our carelessness during your visit. Your feedback has been shared with our team, and we have taken action to prevent similar mistakes. We encourage you to give us another chance so we can show you the quality you deserve. Sincerely, Hotel Management 

Business response:

Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Kenneth, we are so glad you enjoyed your time at Extended Stay America. Thank you for the nice review, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Seville, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Michael, thank you for staying at Extended Stay America. We are glad to know you were impressed with our location and that you enjoyed our kitchenette. Thanks again for including us in your travel plans. We can’t wait to welcome you back. Sincerely, Hotel Management 

Business response:

Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Steven, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management