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Extended Stay America - Boston - Braintree
- Hotels
- Braintree, MA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
20 Rockdale St., Braintree, MA, 02184, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Initially seemingly rude and bossy woman at check in, later to lower her tone of voice and soften her demands . long hair strand found on the bathroom floor and the refrigerator doors and microwave had food smudges from past cooks. Stove range smelled as if someone had peed on it when turned on. Bed was clean and comfy; all was quiet and safe.
Business response:
Kyle, our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience these caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Management
I had a handicap-equipped room which made the bathroom much larger than I needed. Unfortunately, it also meant that there were no places near the bath tub to put towels, or a change of clothes. I had to choose between tracking water al over the place or putting clean towels on the floor while I showered. Not ideal. The staff was very friendly. For a last minute place to rest it got the job done.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future. Hotel Management
Business response:
We are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management
The property had the oldest kitchen cabinets I had ever seen with cupboard doors that would stay open. The stove looked like it was from the 1960-70’s. The bathroom countertops were original and had been painted poorly to look like granite. For the price, I should have stayed at a Courtyard Marriott where attention to detail is higher. Behind the reception desk is a laundry room that was always open showing bins of spiked laundry and loud washer and dryers. Very tacky location especially if the door is always open. Would not... read more
Business response:
Thank you for reviewing your stay. We are sorry for the issues you encountered during your stay with us. Your feedback has been shared with the concerned team so that we can improve our future guest's experience. Thanks again, and we hope to welcome you back in the future so that we can make your next visit a memorable one. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Dining and fast food very close by. Room was not the room Selected when booking. Arrangements were fine despite the change. Since room was a studio with kitchenette, would have liked to have a few standard items in room available rather than needed to select and request items to be delivered. A coffee pot would have been awesome in the room. All in all hotel was closest to my destination. Check in was quick.
Business response:
Thank you for sharing your feedback online. We are glad you had a pleasant stay and that you liked our convenient location. However, we are sorry that you didn’t like our kitchenware policy. It was a pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Thank you for visiting our hotel and taking the time to share your review. Our goal is to maintain the highest standards, and we are sorry for falling short of those. Please give us another opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management
Business response:
David, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Braintree
How is Extended Stay America - Boston - Braintree rated?
Extended Stay America - Boston - Braintree has a 4.2 star rating with 1,090 reviews.
When is Extended Stay America - Boston - Braintree open?
Extended Stay America - Boston - Braintree is open now. It will close tomorrow at 12:00 a.m.