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Extended Stay America - Boston - Braintree
- Hotels
- Braintree, MA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
20 Rockdale St., Braintree, MA, 02184, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This is a decent place to stay if you need something that's reasonably priced and quick to get into the city on public transportation. Front desk staff is very friendly, I would stay again.
Business response:
Deirdre, it was a pleasure to have you as our guest at Extended Stay America. We are delighted to read found us to be a good value and the attentive service provided by our staff. Thanks for your nice comments. We look forward to your next visit! Sincerely, Hotel Management
Never again It started with check in, had to wait 5 minutes for clerk to show up at front desk. The furniture in the room was worn. Then we stayed two nights and the room was NEVER serviced by housekeeping. There wasn't a cup in the room , but a kitchenette with a sink and refrigerator. The grab and go breakfast was depleted and coffee was empty. Then as we were preparing to leave the room an hour before check out, the front desk called to "remind us" of the 11:00 checkout.
Business response:
Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We regret not meeting all of your expectations, and please be ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your candid feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Business response:
Thank you for your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
Business response:
Christina, thanks for sharing your wonderful rating about your experience at the Extended Stay America. We are happy to see your stay with us was perfect in all the ways and hope to have the pleasure of hosting you again soon. Sincerely, Hotel Management
So so The place is just a little run down and the breakfast is more like a snack. Would be nice to have at least coffee all day. Stove top had rust on it. The place has seen better days. Free wifi was OK.
Business response:
Robert, we apologize our facilities and amenities were not up to your expectations and the inconvenience these caused. We can assure you that what you experienced is not acceptable, and we will be reviewing our guidelines to provide an improved experience for every guest entering our doors. We regret and hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Business response:
Thank you for your rating. We are glad your overall visit was pleasant and hope to have a chance to make your next stay a much better one. Sincerely, Hotel Management
Convenient to Logan Express This comes off as an older Extended Stay, though kept up fairly well. Check-in was more going through the paces than a welcoming experience. And if you are into hotel breakfast, this was underwhelming. Price was okay for the area.
Business response:
Pete, thank you for your candid feedback. We are happy your overall experience was enjoyable, but we are sorry for not being able to fulfill all of your expectations. Your feedback is important to us, and we hope you will give us a second chance to make a better impression the next time you are in the area. Sincerely, Hotel Management
Technology Business Travelers The young lady at the front desk always exceeds expectations.
Business response:
Wow - David, thanks for the wonderful comments. We strive to provide our guests outstanding hospitality, and your compliments serve as encouragement to all of us. It was a pleasure having you at Extended Stay America, and we look forward to seeing you again soon. Sincerely, Hotel Management
Liked that it was in a secluded quiet area Nice location with plenty of parking and quiet area. Room was comfortable, however kitchen had no cooking utensils or plates. Apparently you had to ask for them which is probably due to the amount of people who feel the need to steal them. Just my assumption of course. They also don’t carry rollaways which was a bit inconvenient since they had no 2 bed rooms left to offer. Overall it was decent for the price we paid
Business response:
Karen, thank you for the feedback about your stay at our hotel. We are glad to read that you liked our peaceful location and your clean & comfortable room. However, we are sorry if any inconvenience was caused to you while you were here. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Braintree
How is Extended Stay America - Boston - Braintree rated?
Extended Stay America - Boston - Braintree has a 4.2 star rating with 1,066 reviews.
When is Extended Stay America - Boston - Braintree open?
Extended Stay America - Boston - Braintree is open now. It will close tomorrow at 12:00 a.m.