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Extended Stay America - Boston - Braintree
- Hotels
- Braintree, MA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
20 Rockdale St., Braintree, MA, 02184, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was a used washcloth in the bathroom. The bathroom smelled like stale smoke. The person working at the front couldn't stop playing the game on her phone during the checkout process. No communication except for hello...
Business response:
We are extremely sorry for the service and odor issue you experienced while here and regret the inconvenience it caused. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
We have stayed there several times.. some rooms are ok.. you get what you pay for.. But this last stay.. I went to use the microwave, the (micrwave) dish and all underneath was soaking wet. I can only assume the dish was placed in there wet, IDk. I Went to open the window and the bottom of it started to come out. The curtains were Nasty. When i closed them they were very dusty and had white stays everywere. Ehen the front desk called our room, the phone handle was sticky and gross.. we won't be returning...
Business response:
Susan, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Good for the buck! No many amenities but not expensive also I had an impression that many rooms were rented by DTA for displaced families.
Business response:
Addy, thank you for selecting Extended Stay America for your accommodation and for sharing your review. We are happy to know you had a good stay with us and liked many aspects of our hotel and that you found us to be a good value for the price you paid. We appreciate your feedback and hope to see you again soon. Sincerely, Hotel Management
Smells like weed all the time Not bad at all. Good size room. The pillows were tiny and awful, and the hallways and elevator stank of weed 24/7, but that's because of the people not the place. There was no housekeeping for the 5 days I was there. No maid service. Not sure if that's normal or not.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Business response:
Jill, thank you for your visit. We are glad to see you had an overall good stay but apologize for failing to meet some of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Could be better but service made it all worth it. Hotel Manager and Cheyenne at the front desk are top notch! In the worst conditions ,dealing with a blizzard, they went far above and beyond in being helpful and friendly. The room itself was large enough but the furniture was dated and uncomfortable. The kitchenette and appliances have seen better days and the flooring was pretty worn. All that being said, the service itself made the stay pleasant, I'll be back if we get another blizzard!
Business response:
Joseph, it was a pleasure reading your review of Extended Stay America. We have an exceptional team whose top priority is making sure every guest is comfortable and satisfied, so we will share your compliments with the entire team. We look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
First time in Boston Nice hotel i stayed three days very quiet & clean
Business response:
Wow - Shawn, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star review, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Good road warrior location Convenyant location
Business response:
Thank you for being our guest at Extended Stay America. We are delighted you found our location to be an enjoyable part of your visit to our area. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
Extended Stay America Boston - Braintree Things I liked: Pleasant staff, clean room. The breakfast included muffins, energy bars and oatmeal. Not great, but was enough to get me started for the day. I liked the easy access to and from Logan Airport. (17 minutes on a Sunday morning). I didn't like the fact that they didn't have drinking cups in the room (not even foam or paper). Had to go back to the office and get some. I needed to take some medicine and had to get dressed again to get them. I've never been in a hotel that d... read more
Business response:
Bob, thank you for choosing to stay at Extended Stay America. We are glad to know you loved the convenience of our prime location and were impressed with the cleanliness of your room. Your feedback is valued as it will help us to know where we need to improve ourselves. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Braintree
How is Extended Stay America - Boston - Braintree rated?
Extended Stay America - Boston - Braintree has a 4.2 star rating with 1,066 reviews.
When is Extended Stay America - Boston - Braintree open?
Extended Stay America - Boston - Braintree is open now. It will close tomorrow at 12:00 a.m.