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Extended Stay America - Boston - Braintree
- Hotels
- Braintree, MA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
20 Rockdale St., Braintree, MA, 02184, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A Mediocre Choice I chose this hotel because I was travelling on a budget, and wanted to have a spacious room. The facility is OK, but the staff is not friendly. No fitness room, the takeaway breakfast is awful, and the rooms are poorly maintained. On the not so negative side, the reservation agent was very nice and helpful.
Business response:
Carlos, thank you for being our guest. We are happy your overall experience was enjoyable, but we are sorry for the service issues you had and the inconvenience it caused. Your comments have been shared with the front desk team to ensure a better experience going forward. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management
I had a great stay here! Staff were kind and friendly. Room was clean, comfy, and spacious. Overall great experience.
Business response:
Thank you for choosing to stay at Extended Stay America. We are glad to know you loved the service provided by our courteous associates and were impressed with all that we offer. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, Hotel Management
Business response:
David, thank you for being our guest at Extended Stay America. Our goal is to make your visit as comfortable as possible and to assist you in any way, so we are glad we accomplished this during your stay. We appreciate your nice rating. Please come back and see us again soon. Sincerely, Hotel Management
Not great It was a rundown room, bathroom needed work, sheets were dirty and had to be changed for us. Front desk girl was obliging about doing that. Would not stay there again.
Business response:
Thank you for staying with us and for reviewing your experience. It is never our intention to disappoint you, and we apologize for the problems that inconvenienced you. We are working with our staff to make sure we are paying the proper attention to these areas. We appreciate all of your great feedback and hope to have you as our guest again. Sincerely, Hotel Management
Overall the hotel is okay. My one suggestion would be to have a separate switch for the fan in the bathroom. It comes on with the light and it is very noisy.
Business response:
Jerry, thank you for being our guest at Extended Stay America. We are pleased to read you enjoyed your time with us and were satisfied with all that we have to offer. We also appreciate your suggestion and have taken a note of it. We hope to have the honor of hosting you again soon. Sincerely, Hotel Management
Smelled like curry! The room stank the entire time even though we left the window opened. They could have at least spray the room so the next guest didn't have to smell the the prior guests'S food. It was very disappointing. On the other hand, the staff was very friendly, very welcoming and polite.
Business response:
Jay, thank you for being our guest. We are happy to know you liked the service provide by our associates and loved the convenience of our location. We also appreciate your observation and have taken a note of the same. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
Business response:
Thanks for the four-star rating. It's nice to know you had an enjoyable time at Extended Stay America. We hope to see you soon. Sincerely, Hotel Management
Disappointed After a cancelled flight, staff was initially less than helpful about letting me into my room early the next morning - even though I had paid for the night prior. By the time I arrived at the hotel the next morning, they had decided to let me in. Just not the most compassionate of attitudes when dealing with a customer who was understandably under a bit of stress. The bathroom was dirty, with hairs left around the sink area and in the shower. Gross and disappointed for certain. I won’t be staying there again.
Business response:
Thank you for your review. Please accept our apologies for not matching our typical level of standards. We never compromise on the courteous customer service for which our entire staff is trained for, and we can assure you we will redouble our efforts to ensure this does not happen again. We hope you will consider being our guest again so we can show you the example of our true hospitality. Sincerely, Hotel Management
Nice hotel Good hotel, close to highways, mall and restaurants.
Business response:
Debbie, It was a pleasure to have you as our stay at Extended Stay America. We are delighted to read you had a comfortable stay and that our location was perfect for your needs. Thanks for all of your great feedback. We look forward to your next stay! Sincerely, General Manager
Frequently asked questions about Extended Stay America - Boston - Braintree
How is Extended Stay America - Boston - Braintree rated?
Extended Stay America - Boston - Braintree has a 4.2 star rating with 1,066 reviews.
When is Extended Stay America - Boston - Braintree open?
Extended Stay America - Boston - Braintree is open now. It will close tomorrow at 12:00 a.m.