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Extended Stay America - Boston - Braintree
- Hotels
- Braintree, MA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
20 Rockdale St., Braintree, MA, 02184, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No breakfast Only optioneed a muffin and a coffee, nothing else.
Business response:
Thank you for taking the time to write a review of your stay. Please know that we are sincerely sorry that our grab-and-go breakfast did not meet your expectations. To make sure this doesn't happen again, I am going to make sure that our breakfast is fully stocked during our breakfast hours. Your feedback is very important to us, so thank you for sharing. We hope that despite the experience you had, you will consider us again in the future.
Convenient location. The hotel was great with complimentary coffee in the morning. Our room had a kitchen, which was unexpected and a great surprise. The area had a mall, a few restaurants and very convenient to the highway.
Business response:
Thank you for taking the time to write a review. I am pleased the accommodations and amenities in your room, namely the fully equipped kitchen, beat your expectations and that our convenient location was suitable. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Place has huge potential, definitely needs to be cleaned throughly. No maid service, only if you stay for 7 or more days. Staff was very friendly.
Business response:
Thank you for sharing your comments about your stay. It is great to know that you favored the customer service of our staff. However, I am disappointed your room wasn't clean to your expectations. Our staff will be addressed to make sure proper cleaning is a top priority. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
The room was sufficient for a one night stay, but the kitchenette was a waste of space. The kitchen didn't have any silverware (plastic or otherwise), dinnerware, or cooking vessels. I would be sorely disappointed if I was staying a week or so (it being an extended stay hotel) and had nothing to cook with or eat on/with.
Horrible no silver ware no napkins no ice They told us check out was at 12pm but someone came and knocked at our door so unprofessional
Has that very distinctive, odd smell that all ESA's have, which I'd forgotten about when booking. Still the most affordable hotel in the area for my visit though it seemed overpriced by a third given the quality/cleaniness of the room/hotel. Still, a good bed/shower/fridge - it did the trick.
Business response:
I appreciate you bringing your experience to our attention. Please know that we are sincerely sorry that the cleanliness and the quality of the room was not up to our high standards. In response to your feedback I am going to work with our team to ensure that we are following our procedures so this type of incident is not repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. If the opportunity should arise, we hope you will give us another chance on a future stay.
No silverware in room, had to go to front desk. They gave me a fork with bend teeth and did not clean room or fresh towels.
Manager Que & Hilda was very friendly & accommodating. Would definitely recommend this hotel
Business response:
We appreciate you taking the time to write a review. I am glad to read how our staff provided excellent customer service. They will be informed on the amazing job they are doing. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
Could be better I asked to have a late checkout to be able to shower and leave the area. I just needed a few minutes but was declined the request with no sense of courtesy or worry about being accommodating. It was very disappointing.
Business response:
Thank you for taking the time to write a review of your stay. I was disheartened to read that your request for a late check out was denied with a lack of caring from our staff. Please accept our apologies. Your comments were reviewed by the staff, and we will coach our team to make sure your experience is not repeated. The staff and I appreciate your comments, as it will only help us to improve. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Frequently asked questions about Extended Stay America - Boston - Braintree
How is Extended Stay America - Boston - Braintree rated?
Extended Stay America - Boston - Braintree has a 4.2 star rating with 1,066 reviews.
When is Extended Stay America - Boston - Braintree open?
Extended Stay America - Boston - Braintree is open now. It will close tomorrow at 12:00 a.m.