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Extended Stay America - Boston - Braintree
- Hotels
- Braintree, MA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
20 Rockdale St., Braintree, MA, 02184, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room smelled. Dated and not clean feeling. Would not stay again.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Did not receive housekeeping, the room had an awful stench that hey claimed they couldn't fix and claimed they couldn't switch my room, also called for two wake up calls during my stay and didn't receive either. I will not be staying here again. However, the staff was very friendly and welcoming, and somewhat disorganized, but the hotel its self fell way below my expectations
Business response:
Thank you for your recent review of your stay. I am so disappointed that that we did not meet you expectations. Please accept my apology. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. To uphold our company's high standards, I will be coaching our staff to make sure we are clearly communicating our amenities as well as thoroughly inspecting rooms prior to guest arrivals. I really appreciate you bringing this to our atte... read more
Thumbs Up! this was the return leg of a NY family reunion trip. Accommodations were excellent. Would stay here again.
Business response:
Thank you for taking the time to write a review of your stay. I'm glad that that we were able to meet and exceed your expectations. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
Last minute booking ok but costly! I booked at the last minute for a visit to my daughter in Quincy, MA. The hotels left were all quite expensive. This one had the lowest cost at about $200 for the night with taxes and fees. It was more of a $100-125 hotel in my opinion. The night staff were friendly and helpful at my late check in, the morning staff not so much. I pointed out at breakfast that I had taken the last paper cup for coffee, and a large group was approaching the dining area. The attendant responded that there wer... read more
Business response:
Thank you for taking the time to review our property. Please accept our apologies for the service issues you experienced. Still, I am glad to hear that you had a positive stay overall. I truly appreciate your kind comments regarding our comfortable rooms and fully equipped kitchens. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Pleasant and quiet stay. As name implies the hotel is designed for longer term stays I was there for 2 days. Had a nice refrigerator and 2 burner stove. I would have appreciated a coffee packet in morning, otherwise clean with a friendly staff.
Business response:
Robert - Thank you for your kind words about our hotel. We take pride in striving to provide a clean and friendly place to stay. I hope that you return for another stay, and when you do, please ask the front desk team to provide you with as many coffee packets as you'd like. We don't keep them in the rooms because we want to make sure that they are fresh for our guests. Thank you again for your feedback. We hope to see you again soon.
Extended Stay for Son's Hockey tournament This was our first time staying and an Extended Stay America. The room was comfortable but not as large as I had thought. There was no housekeeping unless you paid an extra $10 per night. If you wanted towels you needed to take your dirty towels to the front desk to exchange them. You needed to request kitchenware as there was none in the rooms. It was just not what we expected. The breakfast consisted of granola bars, some packages of oatmeal, or pre-packaged muffins, and apples. We... read more
Business response:
Thank you for taking the time to write a review of our hotel. I apologize that your stay with us didn't meet your expectations. We like to think that we provide a quality product at an affordable price. We don't keep the kitchenware in our rooms because we want to ensure that they are clean and sanitized for our guests. As well, our breakfast is grab-and-go and is meant to a quick bite before your departure from the hotel. I'd like to invite you back with us and ask for me personally so that I may address all your concerns. ... read more
Comfortable and clean Ruthanne at the front desk was awesome. Very welcoming and accomodating. Nice area, close to mall. Great experience!
Business response:
Justine - Thank you for your kind words regarding your stay as well as the service that you received from Ruthanne. We all take pride in the fact that we strive to provide a clean, comfortable home away from home. We also strive every day to provide excellent service and I'm pleased that you had a positive experience. We look forward to welcoming you back in the future.
Staff was terrible. Prior to and during our stay. I'm not sure if there's any extended stay place in America that doesn't have plastic spoons or forks to hand out to guests. But this Braintree extended-stay certainly had a few staff members not willing to look to see if they had any extra plastic Sporck's so that me and my girl if I could eat Chinese food together
Business response:
Thank you for your recent review of your stay. I am so disappointed that our staff did not take the time to properly explain our kitchen amenity policy to you. Please accept my apology. While we no longer keep dishes in guest rooms, these items are available upon request for no additional charge. As this hotel’s manager, I can assure you that I will use your comments as a training tool to ensure each guest receives professional customer service. Thank you very much for providing us with your feedback. We hope that you will g... read more
Frequently asked questions about Extended Stay America - Boston - Braintree
How is Extended Stay America - Boston - Braintree rated?
Extended Stay America - Boston - Braintree has a 4.2 star rating with 1,066 reviews.
When is Extended Stay America - Boston - Braintree open?
Extended Stay America - Boston - Braintree is open now. It will close tomorrow at 12:00 a.m.