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Extended Stay America - Boston - Braintree
- Hotels
- Braintree, MA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
20 Rockdale St., Braintree, MA, 02184, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was terrible. Prior to and during our stay. I'm not sure if there's any extended stay place in America that doesn't have plastic spoons or forks to hand out to guests. But this Braintree extended-stay certainly had a few staff members not willing to look to see if they had any extra plastic Sporck's so that me and my girl if I could eat Chinese food together
Business response:
Thank you for your recent review of your stay. I am so disappointed that our staff did not take the time to properly explain our kitchen amenity policy to you. Please accept my apology. While we no longer keep dishes in guest rooms, these items are available upon request for no additional charge. As this hotel’s manager, I can assure you that I will use your comments as a training tool to ensure each guest receives professional customer service. Thank you very much for providing us with your feedback. We hope that you will g... read more
What the curry? The room comes with a kitchen but it had no kitchen equipment. There was a paper stating it was all available at front desk but we only stayed two nights so we never bothered. The room did have a strong curry smell to it that lingered through out our stay so it was evident that the last person to stay there did ask for kitchen equipment.
Business response:
Thank you for taking the time to write a review of your stay. Please accept our apologies for the odor issues you experienced. Still, we are extremely happy to know that we were able to able to meet all of your expectations and provide you with a pleasant stay. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
They are present A solo bug wont make a big difference They exist everywhere specially in this bathroom
Business response:
I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that our service and the cleanliness of our rooms were not up to standard. I met with the staff, and we will implement retraining to ensure that the issues you experienced are not repeated. Still, I am glad to read that you had a positive stay overall. I am grateful for the feedback you provided so we are able to continually improve our hotel. I do hope that yo... read more
It was fine It'll work- it's a place to sleep. However, the biggest thing to note is- do not stay here if you're utilizing public transportation to get around Boston. The bus near the hotel is not very reliable, and it's not a close/ convenient walk to the T line. The other thing I noticed- the rooms are comfortable enough, but I slept very poorly here. Between the flashing of the smoke detector (every 3 seconds) and the carbon monoxide detector (every 24 seconds), the noise from the AC, and the noise from the fridge/freezer... read more
Business response:
Thank you for taking the time to write a review of your stay. Please accept our apologies for the maintenance issues that you experienced. Still, we are happy to know that we were able to provide you with a comfortable room at a great value. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
Just "ok". I guess I'm spoiled...this was my first stay at this brand facility. I had reasonable expectations, but quickly measured my 1st impressions with what I expected! My observation? No power door openers...a real hassle when pulling/carrying luggage. Front desk personnel was polite. Narrow hallways. Dimly lit hallways. Building shook when someone walked past our room. (Now that was interesting!) plus, there was a stale aroma in the room. None of these were deal-breakers, but had hoped for a more positive experience. B... read more
Business response:
Thank you for your recent review of your stay. We appreciate the kind comments about our staff; however, we apologize that we did not meet your expectations. In response to your feedback, I am having our maintenance engineer replace all the lights in our hallways ensure that all areas are properly lit. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Great location Hotel staff was welcoming and accommodating. The hotel is located in a good area. Manager was very helpful to me during the mixup with my room charges.
Business response:
Thank you for taking the time to write a review of your stay. Please accept our apologies for the issues that occurred during check-in. Still, we are pleased to know that we were able to quickly resolve the issues and that you had a positive stay overall. I'm thrilled that we meet your expectations and I truly appreciate your comments regarding our staff. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Frequently asked questions about Extended Stay America - Boston - Braintree
How is Extended Stay America - Boston - Braintree rated?
Extended Stay America - Boston - Braintree has a 4.2 star rating with 1,090 reviews.
When is Extended Stay America - Boston - Braintree open?
Extended Stay America - Boston - Braintree is open now. It will close tomorrow at 12:00 a.m.