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Extended Stay America - Boston - Braintree
- Hotels
- Braintree, MA
About this business
Location details
20 Rockdale St., Braintree, MA, 02184, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Please clean the rooms Very dissatisfied with the room condition, smelled so bad and couldn't sleep .
Reasonanly priced and close to airport I just needed a place to sleep so I could fly out early the next morning. I arrived late the night before and price and proximity to the airport were key.
Hotel went out of its way to fix Expedia screwup Warning, Warning. Pay no attention to the email you get from Expedia saying you do not have to call to reconfirm your reservation. You have to confirm. Trust me. My reservation was never sent to this hotel and when I arrived, the hotel had no record of my Expedia reservation. What a mess. And the hotel was overbooked. But the concierge Michelle made it right. She finally found a room that was being vacated (several hours later) and had it refreshed for us. And Expedia? "Sorry ... read more
Business response:
Thank you so much for posting a review of our property. Please accept our apologies for the confusion you experienced at check-in. Still, I am so proud of our staff for quickly resolving the issue and accommodating your needs with a comfortable stay overall. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
Room smelled. Dated and not clean feeling. Would not stay again.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Will not be back Not happy with the fact that there was no housekeeping with less than a 7 day stay. Had to trade in old towels for new towels at the front desk, along with more shampoo and soap. Was not told of this lack of housekeeping at check in. The one chair in the room was very uncomfortable. The desk chairs were more comfortable. The bed was made with the sheets and blanket a foot and a half from the headboard. That is too short. The top of the fridge was very dusty, the bathroom sinktop was stained with multiple col... read more
Business response:
Thank you for your recent review of your stay. I sincerely apologize that your stay did not meet your expectations. Your comments were reviewed by the staff, and I will be performing daily room inspections to make sure your experience is not repeated. We will also make sure we are clearly communicating our amenities during guest arrivals. Thank you again for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Frequently asked questions about Extended Stay America - Boston - Braintree
How is Extended Stay America - Boston - Braintree rated?
Extended Stay America - Boston - Braintree has a 3.1 star rating with 2,032 reviews.
When is Extended Stay America - Boston - Braintree open?
Extended Stay America - Boston - Braintree is open now. It will close tomorrow at 12:00 a.m.