This profile has been claimed by the business owner or representative.
Extended Stay America - Boston - Braintree
- Hotels
- Braintree, MA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
20 Rockdale St., Braintree, MA, 02184, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They overbooked the hotel. We had reservations about 3-4 weeks ahead of time, but when we arrived late at night, we still had to wait about 1/2 hour until they found us a room. Then on top of that, it was not clean--the toilet had not been cleaned from the previous guest.
Central to every family member ESH provided a base for all our family visits, as well as shopping and dining availability. When we didn't feel like eating out...the kitchenette provided us with a way to cook and enjoy our own meals. A large shopping Mall across the highway proved SO handy and useful!
Business response:
Thank you for your recent review of our hotel. Our team is very happy to read that our location and fully-equipped kitchens were convenient for you. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. Thank you for choosing Extended Stay America. We hope we have the opportunity to see you again in the future.
Great stay outside of Boston Had everything we needed, including laundry. The best part is we didnt have to drive into Boston. Just took the train!
Zentrale Lage unweut vom Flughafen. Die Ankunft am späten Abend , als 1. Station nach einem langen Flug ist sehr komfortabel. Nur sind keine Retaurants zu Fuß zu erreichen, schlechte Lage an einer Anhöhe.
easy access to freeway and Boston Just Fine - why do you want more information. This was supposed to be a 1 minute survey
Business response:
The staff and I read your review, and would like to thank you for writing such a positive review about your stay with us. I'm thrilled that you found our location to be so convenient. Please know that we always try to keep a good supply of area and transit maps printed for access at the front desk. I am sorry if you were not informed of that. We also are happy to help guide you or print out directions to any destination that you may be looking to go. Thank you again for posting your review. I do hope that you will return to ... read more
very nice all you need is here
Business response:
It is so rewarding to read that our hotel met all of your needs. I'm so pleased to hear that we could offer a home away from home experience while you were our guest. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
Just ok Breakfast not provided unless you consider coffee and a nutrigrain bar breakfast. Ignorant people were loud at 230am until 4am. And again at 9am. People constantly going in and out of their room slamming the door and yelling down the hall to other people. Would rather stay at a pricier hotel where walls arent thin and beds are more comfortable. You have a kitchen but nothing in it. God forbid you need a fork or glass late at night. Required to ask front desk for any kitchen items. We are adults, not children. Thanks ... read more
Business response:
Laura - We appreciate you taking the time to write a review of your experience with us. We are very disappointed to hear that you did not have a pleasant stay. We offer coffee, tea, muffins, granola bars, oatmeal, and fresh fruit each morning as a quick option for our guests that do not have time to cook in their fully equipped kitchens. In response to your feedback, we will look into adding to our grab-and-go breakfast selection. We are also sorry that our customizable kitchen packs were not explained to you. We store our k... read more
Hotel staff was rude Won't stay there again. Front desk woman was so rude, asked about a wake up call and she interrupted me and whipped off some number that I was supposed to call. Got to the room and called to get the number again, caLled the number and it didn't work. Website says they have roll away cots, she said they didn't. No coffee pot in the room and no coffee available early in the morning. I don't expect a lot for 160 but I do expect a nice front desk person and coffee
Business response:
I appreciate you taking the time to write a review of your experience with us. The poor service you received from my front desk staff is truly regrettable. Please accept my apologies. Please know that as this hotel's manager, I will be meeting with my entire staff to review customer service standards to ensure that your experience is not repeated. As well, I do apologize that our coffee was not properly maintained through breakfast hours. I will work with my staff to ensure that we are consistently refilling coffee pots as n... read more
Frequently asked questions about Extended Stay America - Boston - Braintree
How is Extended Stay America - Boston - Braintree rated?
Extended Stay America - Boston - Braintree has a 4.2 star rating with 1,090 reviews.
When is Extended Stay America - Boston - Braintree open?
Extended Stay America - Boston - Braintree is open now. It will close tomorrow at 12:00 a.m.