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Extended Stay America - Boston - Burlington
- Hotels
- Burlington, MA
About this business
Location details
40 South Ave., Burlington, MA, 01803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My only issues was that the hallway on the second floor. Has a horrible smell. And that the first room was in had bugs on the corner of the room. And there was a dead roach. But I was moved to another room. Everyone was really nice and helpful.
Business response:
Dear Jenne,We’re glad our team made a positive impression during your stay. However, we sincerely apologize for the issues you encountered. The concerns you raised regarding the unpleasant condition in the hallway and the cleanliness of your initial room are concerning. We are grateful that you were moved to a different room, and we will be addressing these matters with our team to ensure they are resolved. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opp... read more
Me and my daughter enjoyed our stay. We are currently homeless and we had a nice stay. And kept us warm and comfortable.
Business response:
Dear Jenne,Thank you for the wonderful comments regarding your time at Extended Stay America. We’re glad that we could provide a comfortable and warm space for you and your daughter during this difficult time. Our goal is to make our guests feel welcome and cared for, and we’re happy to hear we could offer you some peace during your stay. We hope that brighter days are ahead, and we’d love to welcome you both back. Sincerely,Hotel Management
Basic room was satisfactory. Everything is a bit worn. They advertise a breakfast - and technically this is correct, but so far below current standards as to be laughable. Coffee (no decaf) and prepacked muffins. No juice, no fruit, no hot food...
Frequently asked questions about Extended Stay America - Boston - Burlington
How is Extended Stay America - Boston - Burlington rated?
Extended Stay America - Boston - Burlington has a 2.9 star rating with 2,201 reviews.
When is Extended Stay America - Boston - Burlington open?
Extended Stay America - Boston - Burlington is open now. It will close tomorrow at 12:00 a.m.