This profile has been claimed by the business owner or representative.
Extended Stay America - Boston - Burlington
- Hotels
- Burlington, MA
About this business
Location details
40 South Ave., Burlington, MA, 01803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was excellent, but they had little to work with-had to call for everything from cups to coffee pot to plates and utensils - no hair dryer, etc.
Business response:
Dear Carol, Thank you for sharing your feedback with us. We are glad our staff provided excellent service during your stay. We truly value our guests' satisfaction and are always striving to improve. However, we sincerely apologize for the inconvenience you encountered regarding the availability of amenities. We understand how important these comforts are, and your experience does not reflect the high standards we aim to provide. Your feedback is invaluable, and we are grateful for your insights. We hope to welcome you back ... read more
This is a good value. I liked the amenities in the room - mini kitchen that included a full sized fridge, microwave and cooktop. The wood floor made it feel cleaner than carpet. However, the hallways had dingy feeling carpets and a bad odor. I had to hold my breath every time I walked out of the room.
Business response:
Dear David, It was a pleasure having you with us at Extended Stay America, and we thank you for sharing your review with other travelers. It's great that you enjoyed your stay and that our property and services met most of your expectations! However, we are sorry for the issues with the cleanliness. Your remarks are shared with the team. Please return for a seamless stay on your next visit to the area.Sincerely,Hotel Management
Katherine And Justin were very helpful l
Business response:
Dear beth, Thank you for sharing your feedback with us! We’re delighted you enjoyed our great location and had such positive experiences with Justin and Katherine. We're lucky to have such dedicated employees who always go the extra mile to make our guests feel welcome and comfortable. Your kind words about them will definitely be passed along! We hope to welcome you back soon for another stay that matches your expectations at Extended Stay America.Sincerely,Hotel Management
GREAT LOCATION JUSTIN IS VERY KIND COURTEOUS AND HELPFUL KATHERINE IS AWESOME ALSO
Business response:
Dear beth, Thank you for sharing your feedback with us! We’re delighted you enjoyed our great location and had such positive experiences with Justin and Katherine. We're lucky to have such dedicated employees who always go the extra mile to make our guests feel welcome and comfortable. Your kind words about them will definitely be passed along! We hope to welcome you back soon for another stay that matches your expectations at Extended Stay America.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Burlington
How is Extended Stay America - Boston - Burlington rated?
Extended Stay America - Boston - Burlington has a 2.9 star rating with 2,251 reviews.
When is Extended Stay America - Boston - Burlington open?
Extended Stay America - Boston - Burlington is open now. It will close tomorrow at 12:00 a.m.