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Extended Stay America - Boston - Burlington
- Hotels
- Burlington, MA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
40 South Ave., Burlington, MA, 01803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The Lobby & Registration area was small and not very welcoming. The clerks were able to process our check-in okay but were not at all helpful with any questions or requests. The room had absolutely no amenities except for one small dish towel and two small hand towels in the bathroom. No soap in either room. It took ages to get two paper cups and a couple of spoons to take to our room and we gave up waiting for the garbage bags! The whole place could use a good scrub. Decent price but disappointing.
Business response:
Dear JAnena, Thank you for sharing your experience with us. We're glad you found the check-in process smooth. However, we regret any inconvenience caused by the lack of amenities and assistance from our staff. Your feedback is invaluable, and we will address these issues to enhance our guests' experience. We apologize for falling short of your expectations and hope you'll consider giving us another chance to provide you with a more enjoyable stay in the future. Your satisfaction is important to us, and we appreciate your pat... read more
No hot water can't figure that one out 3 floors of room how could you not have hot water
Business response:
Dear Richard, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
I slept good overnight
Business response:
Dear David, Thank you for choosing us and sharing your recent stay experience with our team. We are glad you had a comfortable time with us and had a good night's sleep. We would love to welcome you back to Extended Stay America. Sincerely,Hotel Management
No soap or shampoo, toilet ran all night foldout bed was dirty, floor hasn't been cleaned in a long time. Elevator smelled and was very dirty. I was not pleased with my stay.
Convenient to Drs appointment
Business response:
Dear Oscar, Thank you for staying at Extended Stay America during your recent trip to Boston. We are delighted to hear you had an enjoyable, comfortable stay, and our location was perfect for your visit. We appreciate you being our guest and look forward to welcoming you back! Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Burlington
How is Extended Stay America - Boston - Burlington rated?
Extended Stay America - Boston - Burlington has a 4 star rating with 1,103 reviews.
When is Extended Stay America - Boston - Burlington open?
Extended Stay America - Boston - Burlington is open now. It will close tomorrow at 12:00 a.m.