Extended Stay America - Boston - Burlington

Business response:

Dear Anthony, We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Sincerely,Hotel Management 

Business response:

Dear angelica, Getting a good breakfast is an integral part of starting your day. We are not certain of the time you visited for breakfast, but we assure you we will look into what does not sound like a typical experience. We want to be sure all of our guests are able to take advantage of our complimentary amenities. Thank you for bringing this to our attention so we can continue to improve our hotel. We hope the rest of your stay was enjoyable and you will stay with us again whenever you are in the area.Sincerely,Hotel Mana... read more

Business response:

Dear Alvaro, Thank you for your kind feedback! We're thrilled to hear you had a positive experience at Extended Stay America. It’s wonderful that our team was able to make your stay comfortable. We look forward to welcoming you again soon and providing you with another great stay.Sincerely,Hotel Management