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Extended Stay America - Boston - Burlington
- Hotels
- Burlington, MA
About this business
Location details
40 South Ave., Burlington, MA, 01803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad public transportation If you don't use a car, don't try to stay this hotel, it is too difficult to use the public transportation.
Poorly managed. Run, don't walk!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Business response:
We appreciate you taking the time to write a review of your experience with us. We are sorry to hear that our hotel did not meet your expectations. We are grateful for the feedback you provided. This enables us to continually improve our hotel. Thank you again for posting your review. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Good location, hotel not so good. The bed was to be a queen size but it was a double bed, which made sleeping for my husband and I very uncomfortable. The hallways smelled like cigarette smoke even though there were non smoking signs and amount of fines were posted. Location was great for our visit purpose.
Business response:
I appreciate you bringing your experience to our attention. I’m so pleased to hear that you enjoyed our convenient location at a great value. Still, it upsets me to learn that our level of cleanliness did not meet your expectations. Please know, I am working with the housekeeping staff to improve our cleaning procedures so that this issue does not affect our future guests. Your feedback is greatly appreciated and it will help us in our efforts to continually improve our hotel. We would love to have another chance to provide ... read more
Recently Renovated? DUMP!!! This hotel was dirty and poorly cared for. I arrived to be given a dirty room that smelled so badly that I couldn't stay. The front desk staff offered to spray some industrial strength Febreze on the heater to change the smell. He insisted that when he did it prior to my arrival that it smelled better :). Nuff said.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the odor in your room is truly regrettable. We are very sorry for your experience. To prevent this from happening again, my team has been focusing much more on providing fresh clean rooms for every guest's arrival. As a new manager at the hotel, I can assure you that we have staff focusing on making sure that all of our guests have a clean and comfortable stay. All housekeepers and all staff are being tr... read more
Ceiling in the room needed to be redone. Room keys deactivated daily. Lots of people/families living in the hotel, kids playing in the halls unattended. Television shut off randomly on its own. Kitchen sink broken and rust all over the good above the stove. Great location and a friendly staff, most of them - the hotel is just not "renovated" as advertised and the people living in the hotel.
Frequently asked questions about Extended Stay America - Boston - Burlington
How is Extended Stay America - Boston - Burlington rated?
Extended Stay America - Boston - Burlington has a 2.9 star rating with 2,272 reviews.
When is Extended Stay America - Boston - Burlington open?
Extended Stay America - Boston - Burlington is open now. It will close tomorrow at 12:00 a.m.