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Extended Stay America - Boston - Burlington
- Hotels
- Burlington, MA
About this business
Location details
40 South Ave., Burlington, MA, 01803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never Again! I was so disappointed in staying at this hotel, and never will again. There were two guests ahead of me with complaints...I should've know then. What they call a "lobby" was dirty and uninviting. The hallways were not vaccuumed and the elevator was filthy. When asked where the ice machine was, I was told that there were ice cube trays to be filled located in the freezer in my room. By the time the water froze, it would've been time to check out. The room air conditioner did not work and neither did the house tel... read more
Check in was painful. Computers were not working, awkward moments with the Hotel Staff in waiting for the systems to come up. Could not check in and had to return 2 hours later to finally check in. Once checked in, still took 30 minutes to process the check in. No Shampoo in the rooms, no plates, no cups to drink water out of, this was an Extended Stay? Vending machines were available but not operational. When asked for change for the machine, we were given the change, but when we tried the vending machines, we were THEN not... read more
Night out The fridge was dirty. And there was hair in the tub and on the floor in the bathroom.
Dont stay here if you have any remote need of wifi I'm not sure how much they want to live upto the "extended stay" name. I could hardly deal with one night of staying here. I was here for 5 days. The internet is terrible. It is hardly upto "High Speed Internet" standards. I am a software developer, and i was staying here for work purposes. I couldn't do work in the room as the internet speed was about 0.5 mbps. Want faster internet? Pay $4 per night, or $15 for a week. I did that, and I was getting 3 mbps. This still wasnt ... read more
Business response:
Thank you for your review and feedback from your recent stay with us. While I am happy to hear that you found the hotel clean, I am very sorry to hear that your experience with the Wi-Fi service and grab-and-go breakfast was not as favorable. I will certainly check with our service provider to inquire about improving the performance of both our paid and free Wi-Fi. As well, I will be sharing your feedback on our grab-and-go breakfast with upper management. Thank you again for your feedback, it is very much appreciated. I do ... read more
Extended pain Bed was more uncomfortable than a motel 6, floors were sticky and staff was never around. Stay elsewhere!
Like Camping! Staff was fine and location was also ok. Problem was the hotel management of items that are needed for a residence type of hotel. Strange arrangement for acquiring basic items for the room. One needed to ask for utensils, coffee maker, glasses, etc. Then you needed to bring your old towels down to get new towels. Breakfast was non-existent. You can grab and go a coffee or tea with a plastic wrapped muffin and an apple. That was it. On top of that the price was not cheap. Won't stay there again.
Business response:
Thank you for taking the time to write a review of our hotel. I apologize that you were not informed of our new kitchen amenity policy in which utensils will be delivered to the guest's room upon request. I will be sure to meet with our staff to ensure this does not happen in the future. As well, I am sorry to hear that our grab-and-go breakfast did not meet your expectations. Your comments will be very helpful as we continue to improve our guest experience. Thank you again for your feedback. We hope to have the opportunity ... read more
Never again Hotel was dingy; staff was surly; furnishings were dated. The only thing we asked for -- a pillow -- we never received. What was touted to be a queen bed we felt sure was a full. Flashback to 70s without the disco.
Bad place to stay Location was okay, next to mall near downtown. But the room was smelly, filthy. I complained about it and one the staff said that they only clean rooms once a week.
Business response:
Your review for our hotel was recently brought to our attention. The issues you described are unacceptable, and we sincerely apologize for your experience. To ensure that a situation like yours doesn't happen again, our staff is being coached on how to properly clean our guest rooms and resolve our guest's problems. We really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Frequently asked questions about Extended Stay America - Boston - Burlington
How is Extended Stay America - Boston - Burlington rated?
Extended Stay America - Boston - Burlington has a 2.9 star rating with 2,272 reviews.
When is Extended Stay America - Boston - Burlington open?
Extended Stay America - Boston - Burlington is open now. It will close tomorrow at 12:00 a.m.