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Extended Stay America - Boston - Burlington
- Hotels
- Burlington, MA
About this business
Location details
40 South Ave., Burlington, MA, 01803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Far from anything unless you are The room was very untidy, they ran out of toiletries. On the 2nd day they ran out of breakfast items. The manager Angela was very rude.All together it was a perfect DUMP.
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize that your stay with us was not to our company’s high standards. To prevent this from happening again, I will be coaching our staff on the importance of providing each guest with professional customer service as well as making sure our rooms and grab-and-go breakfast are properly stocked. Thank you very much for bringing this to our attention. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future... read more
Room was dirty When we got to our room there was hair in the bed and switched rooms and still wasn't pleased with the quality and cleanliness of the room
Business response:
The staff and I read your comments about your stay with us. Please accept our most sincere apologies for the cleanliness issues you experienced upon check-in. I discussed your comments with the team, and we are retraining our housekeeping staff on how to properly clean and provide the highest standards of cleanliness of all of our rooms. We will continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience the ne... read more
Pay extra for somewhere else We were short towels and the staff would only do a one for one swap. The kitchen was not equipped which was the reason for booking the hotel. The staff was friendly but seemed restrained.
Business response:
Thank you for taking the time to write a review of your recent stay. Please accept our apologies that we failed to explain our amenities at check-in. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk. Additionally, I apologize that our customer service was not to our company’s high standards. In response to your feedback, I will coach our staff to make sure they are providing professional customer service as well as clearly communicating our amenities. I really appreciate... read more
Unclean hotel Stayed overnight for a few hours after a long trip. Room was ok. Mattress was hard and toilet seat had stains from previous occupant. Wouldn't stay again.
Business response:
Thank you for taking time to provide feedback about your stay. I'm disappointed to hear that you did not have a good experience. To uphold our company’s high standards, we will work to make sure we are cleaning and inspecting rooms more closely. I will share your comments with our team and work towards improving our amenities to better serve you in the future. Your feedback is very important to us, so thank you for sharing. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
3rd world tenement OMG - I could have been in a third world ghetto. When first entering, my feet stuck to the floor......gross. The refriderator and the wall unit roared like a harley. The side of the bed not against the wall had a 6" chasim from the used to non-used side. The window had no screen and the lock was a twisty pressure screw. The bathroom had mold all over the ceiling, baseboards peeling off of it and........wait for it -----every time I turned the shower on it screamed like the pipes were sucking up air, rattli... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The room conditions and service you described are unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards, I have spoken with our staff concerning the issues you experienced in the room, along with the less than acceptable experience at the front desk. I can assure you that the cleanliness issues you experienced are not Extended Stay standards, and they have been addressed. Our team is committed to... read more
Nope. Extend your stay elsewhere. I will never stay here again. My non-smoking room in this non-smoking facility smelled like someone had just put down a pack a day for the last week. The front desk help was anything but helpful. The breakfast consisted of dry granola bars and bad coffee.
Business response:
We appreciate you taking time to review our hotel. I'm truly disappointed to hear your stay was not what you expected and that there were so many issues unresolved during your stay. To uphold our company’s high standards, I will use your feedback as a training tool so that we can utilize this information immediately and take corrective action. Your feedback is very important to us, so thank you for sharing. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance... read more
Not a great place for a rushed business trip My experience with the hotel started at 2:10 a.m. It had a nice, if small, lobby with two leather seats. My experience with the hotel staff began at 2:45 a.m. when, after getting tired of sitting in one of the seats for half an hour, I decided to track someone down. I got to my hotel room and crashed, not much caring about anything in it. My second night I did notice the room better. It was a rather small, but well kept room and apart from the stove and full refrigerator, looked p... read more
Dirty Stay America Room was not clean. Even trash holder was not empty upon arrival. Breakfast was only coffee and some bars.
Fix your computers I got there at 1am and had to wait 45 minutes for the computers to restart before I could check in. Seems like a major flaw in their check-in process.
Frequently asked questions about Extended Stay America - Boston - Burlington
How is Extended Stay America - Boston - Burlington rated?
Extended Stay America - Boston - Burlington has a 2.9 star rating with 2,272 reviews.
When is Extended Stay America - Boston - Burlington open?
Extended Stay America - Boston - Burlington is open now. It will close tomorrow at 12:00 a.m.