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Extended Stay America - Boston - Burlington
- Hotels
- Burlington, MA
About this business
Location details
40 South Ave., Burlington, MA, 01803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A bit worn but i have been in worse Not a bad place, a bit worn around the edges. The clerk at the desk was very friendly. Room could have been much cleaner. Only was there maybe 8 hours, got in late and left very early.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and great customer service. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Disgusting filth ! We had to leave the room was disgusting . When I opened the sofa bed garbage fell out and then when I lifted the mattress there were piles of garbage. We left immediately!!!!
Will not go there again It very bad customer service. When had check out no one at the front desk for 2inture I had left a note on the monitor to tell them I was checking out. Air conditioner was very loud which woke me up every hour when I was trying to sleep
Business response:
I appreciate you taking the time to write a review of your experience with us. I am so disappointed that you did not receive the best hospitality from our staff. Please accept my apology. I met with the staff, and we will be working harder to ensure that someone is always at the front desk and this is not repeated. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
the bed sheet is not even clean in my 21 days trip, this hotel is the only one whose bed sheet got yellow marks at several places. Disappointing.
Business response:
Thank you for your recent review of your stay. The laundry issues you described is unacceptable, and I sincerely apologize for your experience. Moving forward, I will make sure our linens meet our company’s high standards. I am grateful for the feedback you provided so we are able to improve.
Staff over dependent on management The room was not clean. The hotel seemed understaffed and over dependent on a manager. When the manager is not there, nothing can be done. I gave my credit card as a deposit in the beginning of my stay and was charged for a night on a prepaid reservation. I informed the staff member while checking out, and was informed only the manager could do something about it. I called them directly, and the manager was not there. I have also contacted Hotels.com support 3 times on this problem. 3 month... read more
Disappointing The hotel is very run down. Rooms are musty smelling and not that clean. Would not return there or recommend it to anyone.
Business response:
Thank you for your review. I sincerely apologize that your stay was unpleasant. In response to your feedback, I will coach our staff on our cleaning and room inspection procedures. I am grateful for the feedback you provided so can improve our hotel. Thank you for your comments.
good luck Checking in disappointing. I stood there for 18 min while I and another guest waiting for the lady to finish a conversation with a friend. Than the roof construction made it impossible to relax. Last no towel no toilet paper. Called to get some, lady told me that it should be there and when I said no nothing. Lady replied come and get it we only have the cleaning crew here once a week. Was going to stay 3 night stayed one.
Very Bad Hotel This was the worse hotel you can stay. They did not give you the room that you reserve. They simply say all the rooms are fully booked and they will give you a basement room
Business response:
Thank you for your review. I sincerely apologize that your stay was unpleasant. In response to your feedback, I will coach our staff on our front desk and reservation procedures. I am grateful for the feedback you provided so we are able to continually improve our hotel. Thank you for your comments.
DDON'T STAY HERE When checking in staff was standing ariund talking. Trainee on desk and it took 15 minutes to check in. They gave password for wifi but not what username was. Tried calling front desk from room phone. I could herar the front desk but they could not hear me so they kept hanging up. Finally called 800 # from my cell phone. They got in touch with front desk and I got username so I could connect to website. Told them about problem with phone and that the light next to bed near window did not work. When we went o... read more
Frequently asked questions about Extended Stay America - Boston - Burlington
How is Extended Stay America - Boston - Burlington rated?
Extended Stay America - Boston - Burlington has a 2.9 star rating with 2,272 reviews.
When is Extended Stay America - Boston - Burlington open?
Extended Stay America - Boston - Burlington is open now. It will close tomorrow at 12:00 a.m.