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Extended Stay America - Boston - Burlington
- Hotels
- Burlington, MA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
40 South Ave., Burlington, MA, 01803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t go if you want a clean space to stay. Hair on shower walls looked as though the walls were mopped or wiped with whatever they cleaned the floor with. Gross dripping stain in wall next to bed, that was sold a queen, but was a very old and uncomfortable double. Every drawer has crumbs or trash in it. Microwave was absolutely disgusting. Built up food in the door, totally gross. The fridge ran so loudly the whole time, the ac unit is so loud it like being in a laundry room on spin cycle…everything says non smoking but eve... read more
Business response:
Dear Robert, We sincerely apologize for the numerous cleanliness and maintenance issues you experienced during your stay. Please know that we take your concerns seriously and will address them with our housekeeping and maintenance teams to ensure they are resolved and do not recur. We are also disappointed to learn that our breakfast offerings did not meet your expectations. We appreciate your feedback, as it helps us identify areas for improvement. We are, however, glad to know that the location was convenient for your need... read more
The room was really nice and big, but had a bit of a weird smell entering the room. But regardless we enjoyed our stay.
The rooms were clean, comfortable, and updated-looking. The beds were comfortable! I’d return!
Straightforward check-in bathroom smelt mildest and toilet seat was broken! Refrigerator dirty. Bed not comfy at all
Business response:
Dear Nancy, Thank you for reviewing our hotel. It is nice you had a good stay, and we appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We are working with our team as we want our guests to have a perfect hotel experience while with us. Please give us another chance to welcome you back soon for a better experience.Sincerely,Hotel Management
Unsatisfactory Room was still dirty, smells like stale cigarette smoke as well. Found pair of glasses under the bed.
Business response:
Dear Matt, Thank you for reviewing your time with us. It is glad you had a pleasant time. However, we are disappointed with your unsatisfactory experience and apologize for any items overlooked during your time with us. Your feedback helps us identify ways to improve our service; we are grateful. Our housekeeping team is working on your issues, as our hotel's cleanliness is a key priority; we regret that this was your experience. We appreciate your business and look forward to seeing you again for a better experience. Have a... read more
Frequently asked questions about Extended Stay America - Boston - Burlington
How is Extended Stay America - Boston - Burlington rated?
Extended Stay America - Boston - Burlington has a 4 star rating with 1,103 reviews.
When is Extended Stay America - Boston - Burlington open?
Extended Stay America - Boston - Burlington is open now. It will close tomorrow at 12:00 a.m.