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Extended Stay America - Boston - Burlington
- Hotels
- Burlington, MA
About this business
Location details
40 South Ave., Burlington, MA, 01803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
good area,convenient
thanks nice guy at desk
Business response:
Dear Sean, Thank you so much for your outstanding review. We are glad that everything went well during your time at Extended Stay America. Your remarks are happily shared with the entire team. Thank you for including us in your travel plans, and we hope to welcome you back any time you are in the area.Sincerely,Hotel Management
OK place to stay one night OK place to stay one night. Room is clean but a few places need better cleaning. Trash can has a dirty fork. Microwave and burners look old and rusty. Breakfast is big disappointment, no hot food like sausage and scrambled eggs.
Business response:
Dear Xiu, Thank you for reviewing our hotel. It is nice to know you had a satisfactory time here and were pleased with the clean room. Our team is trained to provide the best customer service, and your compliment has proved this. However, we are sorry for the issues that you pointed out and will discuss them with our respective team to review and take action. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned, as we are committed to offering b... read more
Staff was very pleasant. There was a mishap with the door lock. We never were able to unlock our door with our keycards. Staff could not fix the locking mechanism. Room itself was not clean, toilet seat was broken, shower was dingy and appeared like it had not been cleaned. Thank goodness we only had to stay for the night.
Business response:
Dear Guest, Thank you for choosing us and appreciating our pleasant staff. However, we deeply regret the challenges you encountered with the hotel's condition and room upkeep. We sincerely apologize for the inconvenience with the locking mechanism. Your feedback is invaluable as it highlights areas for improvement, and our respective teams are already at work. Rest assured, we will address these concerns internally to enhance our service standards. If your travels bring you back to the area, we hope for an opportunity to pro... read more
It was ok
Difficult check in. Did not give me the room I paid for. Charged $13 extra for another room I didn't book. Horrible Service
Business response:
Dear Saliou, Thank you for choosing us. We apologize that the requested room type was unavailable and regret any frustration and inconvenience this caused. We do everything possible to honor requests; however, it is only sometimes possible. We appreciate your information and always want to know from our valued guests. All the necessary procedures are being taken as everything we do is in the best interest of our guests. Please allow us to correct this for you on your return visit and show you and your wife the exceptional st... read more
Frequently asked questions about Extended Stay America - Boston - Burlington
How is Extended Stay America - Boston - Burlington rated?
Extended Stay America - Boston - Burlington has a 2.9 star rating with 2,201 reviews.
When is Extended Stay America - Boston - Burlington open?
Extended Stay America - Boston - Burlington is open now. It will close tomorrow at 12:00 a.m.