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Extended Stay America - Boston - Burlington
- Hotels
- Burlington, MA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
40 South Ave., Burlington, MA, 01803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Straightforward check-in bathroom smelt mildest and toilet seat was broken! Refrigerator dirty. Bed not comfy at all
Business response:
Dear Nancy, Thank you for reviewing our hotel. It is nice you had a good stay, and we appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We are working with our team as we want our guests to have a perfect hotel experience while with us. Please give us another chance to welcome you back soon for a better experience.Sincerely,Hotel Management
Unsatisfactory Room was still dirty, smells like stale cigarette smoke as well. Found pair of glasses under the bed.
Business response:
Dear Matt, Thank you for reviewing your time with us. It is glad you had a pleasant time. However, we are disappointed with your unsatisfactory experience and apologize for any items overlooked during your time with us. Your feedback helps us identify ways to improve our service; we are grateful. Our housekeeping team is working on your issues, as our hotel's cleanliness is a key priority; we regret that this was your experience. We appreciate your business and look forward to seeing you again for a better experience. Have a... read more
Great location. Quick, easy check in. Friendly staff.
Business response:
Thank you for the kind words and we look forward to servicing you during your next visit.
Business response:
Thank you for your feedback. Please share any detailed information that would help get us to a 5/5 for your next visit
Staff seemed unconcerned with requests for plates, silverware that were unavailable the first day after purchasing food… actually ate with our hands using ice cube trays as plates… I have another stay scheduled and tried to modify the reservation by phone to add an additional night and was hung up on mid conversation…
Business response:
Dear David, Thank you for choosing our hotel for your recent accommodation. We are sorry you experienced so many difficulties during your stay and, more importantly, you felt our staff was not responsive. Our team takes great pride in delivering outstanding customer service to each guest; therefore, we apologize this was not your experience. Your feedback is important to us, and we hope you will give us a second chance to make a better impression the next time you are in the area. Thanks again for being our guest. Sincerely,... read more
Frequently asked questions about Extended Stay America - Boston - Burlington
How is Extended Stay America - Boston - Burlington rated?
Extended Stay America - Boston - Burlington has a 4 star rating with 1,147 reviews.
When is Extended Stay America - Boston - Burlington open?
Extended Stay America - Boston - Burlington is open now. It will close tomorrow at 12:00 a.m.