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Extended Stay America - Boston - Burlington
- Hotels
- Burlington, MA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
40 South Ave., Burlington, MA, 01803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There's some big idiosyncrasies for this property. The first room we were put in, the heat didn't work. They moved us to another room. Minor bump. But it seems you need to ask for any sort of dishes for the kitchen and even then you only get a few. (2 forks) In order to get your linens changed you have to ask at the front desk but I was told you can't do that after 8:00 p.m. and you can't do that on weekends which we didnt learn until we tried to do that. Also there's a kitchen table in the room but they don't supply any cha... read more
Business response:
Dear Vicki, Thank you for reviewing our hotel. It is nice that you had a satisfactory stay and were pleased with your clean room with a comfortable bed and working appliances. However, we appreciate you pointing out specific items you loved and areas where we can improve. Please accept our apologies for the issues that disturbed your time here. Your remarks on the problems in the rooms are noted and shared with our housekeeping team for improvement. We are evaluating the instances you mentioned, as we are committed to offeri... read more
The price is according with the quality, service, installation
Business response:
Dear Nahum, Thank you for your review. It is nice to know you had a pleasant time here and are pleased with the price paid. It was a pleasure having you as our guest, and we hope to make your stay more memorable next time you visit the location.Sincerely,Hotel Management
Police monitor this location to try and keep to problem people out of this location. Staff stay on this problem and handle it quickly especially if they are druggies and cause disturbances.
Efficient and polite staff Clean Nice area
Business response:
Dear Cecile, We are pleased that everything went well for you during your visit to our city. It's nice to know that you were delighted with your clean room and enjoyed with polite staff. Thank you for choosing Extended Stay America, and we look forward to your next stay. Sincerely,Hotel Management
The room is very clean
The Lobby & Registration area was small and not very welcoming. The clerks were able to process our check-in okay but were not at all helpful with any questions or requests. The room had absolutely no amenities except for one small dish towel and two small hand towels in the bathroom. No soap in either room. It took ages to get two paper cups and a couple of spoons to take to our room and we gave up waiting for the garbage bags! The whole place could use a good scrub. Decent price but disappointing.
Business response:
Dear JAnena, Thank you for sharing your experience with us. We're glad you found the check-in process smooth. However, we regret any inconvenience caused by the lack of amenities and assistance from our staff. Your feedback is invaluable, and we will address these issues to enhance our guests' experience. We apologize for falling short of your expectations and hope you'll consider giving us another chance to provide you with a more enjoyable stay in the future. Your satisfaction is important to us, and we appreciate your pat... read more
No hot water can't figure that one out 3 floors of room how could you not have hot water
Business response:
Dear Richard, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Burlington
How is Extended Stay America - Boston - Burlington rated?
Extended Stay America - Boston - Burlington has a 4 star rating with 1,147 reviews.
When is Extended Stay America - Boston - Burlington open?
Extended Stay America - Boston - Burlington is open now. It will close tomorrow at 12:00 a.m.