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Extended Stay America - Boston - Burlington
- Hotels
- Burlington, MA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
40 South Ave., Burlington, MA, 01803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice kitchen, poor service Kitchen was nice, but unavailability of proper pans (i.e. skillet ) made food prep difficult. Air conditioner vent leaked water badly just outside our room in the hall, dripping a puddle onto the carpet. Elevators were broken.
Business response:
We always appreciate feedback from our guests to ensure we are meeting our standard of service. We sincerely apologize for the service and engineering issues you experienced during your visit, and we've shared your comments with our team to ensure a better experience for future guests. Thank you for staying with us, and we would love the opportunity to welcome you back. Sincerely, General Manager
Great for the price. We have tried Extended Stay America in different cities before so we kind of knew what to expect. Just a little disappointed that the kitchen utensils/crockery were not available in the room, we had to collect them from the front desk. The room was very clean and the staff were friendly and helpful.
Business response:
Thank you for choosing to stay at Extended Stay America - Boston - Burlington. We are glad that you had a good overall experience. However, we regret that you did not like our dishware policy. Kitchenware for your suite is available at the front desk to ensure cleanliness, and our team gladly delivers these items to your room. We apologize for any inconvenience you experienced while you were here. We appreciate your business and would love to welcome you back soon. Sincerely, General Manager
Business response:
Thank you for staying at our hotel and for taking the time to post your ratings. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
周边都是购物中心，非常方便，还有电影院和书店。
Business response:
Thank you for writing such a wonderful review of our hotel. We appreciate your nice comments about our convenient location close to a variety of dining and shopping options. We receive many positive comments about our location, so we are glad this contributed to making your stay a great one. All of us here at Extended Stay America - Boston - Burlington appreciate your business and hope to see you again. Sincerely, General Manager
Last minute getaway I needed to get a way for the night. It was a last minute reservation. Check in was a breeze. Staff was great. The room was empty of toiletries, plates, etc. Had to go downstairs to pick up stuff. Room was comfortable. No complaints other wise.
Business response:
Thank you for selecting Extended Stay America - Boston – Burlington for your visit and for sharing your nice remarks. Our team was so pleased to hear you enjoyed our front desk service and that the facilities provided were adequate for your needs. Thank you for being our guest, and we look forward to see you soon. Sincerely, General Manager
No daily cleaning extremely noisy AC. No real breakfast served despise claiming to have breakfast included in price.
Business response:
We appreciate you being our guest and for providing your feedback. We are sorry to read that your stay with us was not satisfactory and for the inconvenience it caused. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. We also offer complimentary linen exchange service at the front desk as often as you like. We are sorry our selections at our complimentary grab-and-go breakfast didn't live up to your... read more
Business response:
It was a pleasure having you as our guest at Extended Stay America - Boston - Burlington. It is good to read you found your room comfortable and were pleased with the exceptional service from our staff. We appreciate your wonderful ratings and hope to welcome you back soon. Sincerely, General Manager
Too expensive snack type breakfast
Business response:
We truly appreciate you taking the time to share your experience at our hotel. Thank you for your comments about the price you paid relative to the value received. With our complimentary grab-and-go breakfast, free Wi-Fi and spacious suites with fully equipped kitchen, we hope you will agree our hotel is a great value relative to many other hotels. Thank you again for your feedback, and we hope you will give us the opportunity to host you on your next visit to our area. Sincerely, General Manager
Not impressed Nothing special. Room dirty. Breakfast frozen muffin. Kitchen had no toaster no coffee maker had to ask for plates. Nothing to cook in. Can't believe this they don't clean the rooms during your stay.
Business response:
Thank you for providing us with details about your stay. We sincerely apologize if our housekeeping services were not shared with you at check-in. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness, and our team gladly delivers th... read more
Frequently asked questions about Extended Stay America - Boston - Burlington
How is Extended Stay America - Boston - Burlington rated?
Extended Stay America - Boston - Burlington has a 4 star rating with 1,104 reviews.
When is Extended Stay America - Boston - Burlington open?
Extended Stay America - Boston - Burlington is open now. It will close tomorrow at 12:00 a.m.