Extended Stay America - Boston - Burlington

Business response:

PRADEEP, thank you for selecting Extended Stay America - Boston - Burlington for your visit and for sharing your comments. We are glad your overall experience was enjoyable, but we also appreciate your observations and have taken a note of it. It was our pleasure serving you, and we hope to welcome you back soon. Sincerely, General Manager 

Business response:

Dan, many thanks for taking the time to post your generous ratings online. Impressing our guests is our top priority, so we are glad that you left the hotel with good memories. It was a pleasure to have you as our guest at Extended Stay America - Boston - Burlington, and we hope to see you again in the near future. Sincerely, General Manager 

Business response:

Praphul, thank you for staying with us and taking the time to post your ratings. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager 

Business response:

Ankush, thank you for choosing our hotel and for your review. We want all of our guests to enjoy their stay, so we apologize if any inconvenience you experienced. It was our pleasure hosting you, and we hope you give us another opportunity to serve you better in the future. Sincerely, General Manager 

Business response:

Guilbert, thank you so much for the wonderful review of Extended Stay America - Boston - Burlington. Making sure that each guest's stay is flawless is what we strive for every day, and your recognition of our efforts goes a long way in motivating us to do even better. We hope you are already planning another trip our way. Sincerely, General Manager 

Business response:

Julio, it was a pleasure having you as our guest at Extended Stay America - Boston - Burlington. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, General Manager 

Business response:

Thank you for being our guest. We are glad you liked our convenient location and the good value we offer, but I am sorry for the issues you experienced while you were here. I have shared your concerns with the respective teams to ensure no future guest experiences the same. We hope this did not overshadow your otherwise positive visit and that you will choose us again in the future. Sincerely, General Manager 

Business response:

Janelle, thank you for being our guest. I am glad your overall stay was enjoyable, but we apologize your bed was not as per your expectations and regret the inconvenience it caused. It was a pleasure serving you, and we hope to welcome you back soon. Sincerely, General Manager 

Business response:

Thank you for reviewing your stay. We are happy to know you liked your room and had an overall nice stay. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the room. However, we apologize if any inconvenience caused. Sincerely, General Manager