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Extended Stay America - Boston - Burlington
- Hotels
- Burlington, MA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
40 South Ave., Burlington, MA, 01803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Fair There’s no housekeeping to replace towels we have to bring the dirty ones downstairs and in order to get new ones. There was fruit flies, bugs flying around.
Business response:
Kendra, thank you for sharing you experience at Extended Stay America. We are happy to know you had a good time here and were satisfied with all that we offer. I have shared your feedback with my housekeeping team and will use it as a training tool to improve our performance moving forward. It was a pleasure hosting you, and we hope to welcome you back soon. Sincerely, General Manager
Comfortable and convenient The room was comfortable and we really appreciated the refrigerator & cooking facilities in our room. Staff were friendly & helpful. We would certainly stay again.
Business response:
Tracey, thank you for choosing our hotel. We are so happy you were overwhelmed not only by our friendliness but also with your comfortable room. We look forward to welcoming you back soon. Sincerely, General Manager
Hotel with a view This stay was as comfortable as my previous. Kitchenette allowed for at-home comfort and the supermarket is near as well as a movie theater. Nothing fancy but cleanliness and a good place to sleep.
Business response:
Michelle, thank you for choosing to stay with us once again. We are pleased our location was convenient for your needs and that you liked our kitchenette. We value your feedback and hope to have the honor of hosting you again soon. Sincerely, General Manager
We needed somewhere to sleep and this was available. It was fine, but not great. The room was okay - but the hallways were pretty dingy and not especially clean. The staff was really nice and very helpful.
Business response:
Kirsten, thank you for being our guest. It’s nice to know you liked our prime location and courteous associates. However, we are sorry for the cleanliness issues you encountered during your visit. We will address this matter with our housekeeping department in order to ensure changes are made immediately to solve these problems. It was good to have you here, and we hope you will give us another chance to provide you with a much better experience. Sincerely, General Manager
The staff was really nice the room was clean and comfortable thank you
Business response:
Emily, thanks for posting a review so future travelers can read about your pleasant experience here at Extended Stay America. It is so nice to read that you enjoyed your stay, and we are happy you were impressed with our service and facilities. It was a pleasure having you as our guest, and we look forward to your next visit. Sincerely, General Manager
No Complaints Not sure why reviews are so negative. Brought my own pillow and my stay was great This hotel is close to everything u could want!!!
Business response:
Caroline, it is a pleasure to read your review. We feel great you had a comfortable stay and that you had a good time as our location was convenient for your needs. We hope to welcome you back soon for another visit to Extended Stay America. Sincerely, General Manager
Very nice place! The staff was very cordial and informative regarding the local restaurants.
Business response:
John, thank you for your outstanding review. We are pleased to read your comments and are delighted to know you were served well by our courteous staff. I will share your feedback with my team. It was a pleasure having you as our guest, and we hope to see you again on your next visit to our area. Sincerely, General Manager
Business response:
Thank you for being our guest at Extended Stay America - Boston - Burlington. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, General Manager
Hotel is very old. Room is not clean. Room smells. The shower head does not operate well. Water gets everywhere after shower.
Business response:
You are absolutely correct to expect a clean, well-maintained property as your home away from home, and I apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. We deeply regret the inconvenience caused, and please consider giving us a second chance in the future. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Boston - Burlington
How is Extended Stay America - Boston - Burlington rated?
Extended Stay America - Boston - Burlington has a 4 star rating with 1,147 reviews.
When is Extended Stay America - Boston - Burlington open?
Extended Stay America - Boston - Burlington is open now. It will close tomorrow at 12:00 a.m.