This profile has been claimed by the business owner or representative.
Extended Stay America - Boston - Burlington
- Hotels
- Burlington, MA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
40 South Ave., Burlington, MA, 01803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice Hotel Convenient to Shopping and Travel I needed a hotel for 5 nights while I worked on a job 15 minutes away. I was glad to be matched with this convenient efficiency room with a kitchenette. I was able to prepare meals to my liking and not have to eat out. It was perfect for my needs. The hotel staff was friendly. The grab and go coffee bar was just enough...the coffee was excellent. All in all, a very good stay.
Business response:
I want to thank you for taking the time to post a review of your stay. I am so glad you enjoyed our fully equipped kitchens as well as all the amenities our hotel has to offer. I truly appreciate your kind comments about our friendly and accommodating staff. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
scarce amenities There was no shampoo, conditioner or hand cream in the bathroom. Now granted, this is an Extended Stay Hotel where most people bring their own amenities as they are staying for an extended period but I imagine some people like us only stay one night. The staff was friendly and it was great that Macaroni Grill was next door.
just the basics very basic hotel. not even an ice machine.
Over all our experience was good. We had a problem with the unit above our room, regarding cigeratte smoke coming through the vent in the bathroom. Some loud noises at night outside and in our hallway at least two times in the night. It woke me and my daughter up!
Business response:
Thank you for taking time to review your stay. I am so sorry to hear your experience was below expectations. We do have a strictly enforced non-smoking policy but unfortunately this does not always deter someone from smoking in our hotel. In addition, we do our best to ensure a quiet and comfortable stay. I truly apologize that you were affected by the other guest's negative behavior. Moving forward, my staff and I will work to better handle these issues. Still, I am glad to hear your experience overall was good. We would lo... read more
Extended Stay needs to do better! Check In Desk unmanned upon arrival with no answer to phone number recommended on sign. Waited 20' to check in. Desk staff didn't apologize and was impersonal throughout the check in process. This is my second Extended Stay experience in 1 year and the staff in each case was impersonal and unwelcoming.
Business response:
I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that our staff did not provide you with exceptional customer service. To prevent this from happening again, I will be coaching our staff on the importance of responding to guest requests in a timely manner as well as making sure each guest receives professional customer service. Your feedback is very important to us, so thank you for sharing. I do hope that you... read more
Location is very convenient and staff were very pleasant, but my room smelled like a dirty ash tray along with the pillows and bedding. The bathroom door was dirty with smudges and the sink faucets weren't cleaned well from prior guests.
Business response:
Thank you for taking time to review our hotel. While I appreciate your kind comments about our staff and location, I'm deeply sorry that we did not meet your expectations. In response to your feedback, I will take your comments and share them with our housekeeping staff so we can ensure a better experience in the future. Thank you again for your valuable input. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Me The breakfast was pathetic.
Business response:
Thank you for taking time to write a review of your stay with us. Please accept our apologies that our grab-and-go breakfast was not what you were expecting. In response to your feedback, we will use your comments to provide better service and make future improvements. Still, I'm glad to see that overall you were happy with your accommodations. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Frequently asked questions about Extended Stay America - Boston - Burlington
How is Extended Stay America - Boston - Burlington rated?
Extended Stay America - Boston - Burlington has a 4 star rating with 1,147 reviews.
When is Extended Stay America - Boston - Burlington open?
Extended Stay America - Boston - Burlington is open now. It will close tomorrow at 12:00 a.m.