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Extended Stay America - Boston - Burlington
- Hotels
- Burlington, MA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
40 South Ave., Burlington, MA, 01803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not too impressed At first glance the hotel looked well kept and neat. The young guy at reception was not welcoming and he was unkempt as he rattled off the services available (he left out the 'grab and go' breakfast info). On the way to our room we noticed that the common room was messy. Our room was spacious and the beds were comfy and the pillows were ok. Would have been better to bring one from home. No qualms about the bathroom except the tub fixture could be updated. There were a few things that rubbed us the wrong way... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. We appreciate the kind comments about the comfort of the beds; however, we apologize that you received poor service from our staff. Please know that I will be meeting with my entire staff to review our customer service standards to ensure that your experience is not repeated. As well, I am sorry to read that our common area was not clean during your stay. To prevent this from happening again, my housekeeping team is review our standards and making... read more
Just OK....................".............................................................."
Business response:
Thank you for taking the time to post a review of your stay. We are glad that you had an OK stay; however, we are disappointed that you didn't have a great stay. We work hard to continuously improve our hotel and our guests' experiences; your feedback will help us continue to do that. Thank you again for your review. We hope to see you again in the future so we can show you our positive strides taken to improve your experience.
Convent location Hotel staff nice location ok selection for breakfast poor. Need to add a few small amenities considering it is an extended stay facility
Business response:
I appreciate you taking the time to write a review of our hotel. I am glad that you were pleased with our location. Still, I apologize that our grab-and-go breakfast did not meet your expectations. As well, I am sorry that you were not satisfied with the amenities we offer. Your comments and suggestions will be useful as we continue to improve our guest experience. Thank you for choosing Extended Stay America. We hope to see you again, should your travels bring you back to our area.
It’s OK Not fancy and probably overpriced for what they provide. The place smells funny (between old and cigarettes). The breakfast is very simple, muffins, coffee, cereal and yogurt. There is not much within the immediate area, so it may be in your best interest to come with a car. I may or may not stay here again but would definitely look for something else first. Staff was friendly until the reception guy yelled at people for talking loud at the reception.
Business response:
Daniel - Thank you for taking the time to write a review of your stay. We are sorry to hear that our hotel did not meet your expectations. We work hard to provide an affordable and comfortable place to stay for all of our guests. Our staff takes your feedback to heart and will work diligently to make changes so that we can improve. We are grateful for the feedback you provided so that we are able to continue to improve our hotel. We would love to have another chance to provide you with a better experience at our hotel, the n... read more
Amenities While not a big deal when I booked the hotel I was looking for one that offered a breakfast as we needed to leave on time to return home. When We went for breakfast there was 3 apples and 2 muffins left. This is not what I would call a breakfast and should have been stated. I would have gotten up earlier and went out for a full breakfast. For this reason I could not give a better rating then a 3
Business response:
Thank you for taking the time to write a review of our hotel. I am glad to hear that you found your room to be clean and spacious. Still, I apologize that our grab-and-go breakfast did not meet your expectations. Your comments will be useful as we continue to improve our breakfast offering. Thank you for choosing Extended Stay America. We hope to see you again, should your travels bring you back to our area.
Frequently asked questions about Extended Stay America - Boston - Burlington
How is Extended Stay America - Boston - Burlington rated?
Extended Stay America - Boston - Burlington has a 4 star rating with 1,104 reviews.
When is Extended Stay America - Boston - Burlington open?
Extended Stay America - Boston - Burlington is open now. It will close tomorrow at 12:00 a.m.