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Extended Stay America - Boston - Burlington
- Hotels
- Burlington, MA
About this business
Location details
40 South Ave., Burlington, MA, 01803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I checked in on a Friday and went to desk for clean towels and I was told they don't give out towels on the weekend!?!?!?!?!Never heard of any place doing that.That should have been my first sign to check out....
Business response:
Dear Diane, Please accept our deepest apologies for the level of service you received from one of our associates. We take our guest comments seriously, as they will help us enhance the experience for future guests. We hope to have another opportunity to show you the exceptional hospitality you always deserve and that we are known for providing.Sincerely,Hotel Management
Worst stay ever! The first room I was given didn’t have a refrigerator and wasn’t very clean. The second room had cockroaches all over dead and alive and the third room the heat barely worked and the refrigerator was on its highest setting and did not keep anything cold!!
Business response:
Dear Gregory, Thank you for being our guest. Providing a relaxed hotel experience to all the guests is always our motto. However, we are sorry for the issues you mentioned in your suite and the other rooms you visited. We will address this with our housekeeping and maintenance team. Rest assured, we are committed to improving the guest experience, and your feedback will help guide these efforts. We are grateful for your comments and hope to welcome you again so we can offer you a more enjoyable and comfortable stay.Sincerely... read more
Not so good
Business response:
Dear Yash, Thank you for sharing your feedback. We strive to create a welcoming environment for all our guests, and it’s clear that we fell short during your stay. We will be addressing your concerns with our team to ensure that our service improves and that all guests feel valued and respected. Our front desk team is always helpful in assisting you when they know your concerns. We appreciate your feedback and hope you will have an enjoyable time on your next visit to our hotel. Sincerely,Hotel Management
Full of roaches, illegals n dirty
Business response:
Dear Joshua, Thank you for sharing your feedback. We sincerely apologize for the experience you described, as it does not reflect the high standards we strive to uphold. We take concerns about cleanliness very seriously and will address this issue with our team to ensure it is resolved promptly. We are committed to providing a safe and welcoming environment for all our guests; we understand your frustration and truly appreciate your input as it helps us improve. We would love the opportunity to welcome you back for a more en... read more
whole floor is smells trash and rooms smells bad and carpet have stains and marks, checking out right away
Business response:
Dear Shravan, Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure this does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management
The experience was horrible, dirty corridors, dirty elevator, very bad service, and they will still charge me for two nights even though I had already paid for it here. I will have to look into this for my refund. Terrible hotel
Business response:
Dear Tiago, Thank you for bringing this to our attention. We take these matters very seriously and will ensure this is properly addressed.Sincerely,Hotel Management
This place is dirty and smells. Clearly shows never sweeps. I had to buy air freshner so my son wasnt smelling smoke scent in a non smoking room. I originally got a room never cleaned and staff just seems like they dont even want to help at all. I couldnt even get extra towels apparently. They made me feel as if im the inconvenience. Overall just poor.
Business response:
Dear Thalia, Thank you for being our guest. Please accept our apologies if our room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. Our front desk team is always here to help you, but we regret that this was not your case and will check with the concerned to find out what went wrong. Please revisit the area the next time you are there to show you our commitment to... read more
Frequently asked questions about Extended Stay America - Boston - Burlington
How is Extended Stay America - Boston - Burlington rated?
Extended Stay America - Boston - Burlington has a 2.9 star rating with 2,123 reviews.
When is Extended Stay America - Boston - Burlington open?
Extended Stay America - Boston - Burlington is open now. It will close tomorrow at 12:00 a.m.