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Extended Stay America - Boston - Burlington
- Hotels
- Burlington, MA
About this business
Location details
40 South Ave., Burlington, MA, 01803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never Again ! If I could give a zero, I most definitely would. I lady who was rude as hell, griping to us that was just her so there’d be no towels( I requested only enough for 4 adults as my reservation stated. Counter was dirty, so was floor and shower in our room. Foul odor in halls and room like fresh unventilated paint. One of people in our party’s eyes burnt entire time. Worst experience of my life. Oh, and every soda machine was not working and stole your 3.75 and we were told there’s nothing they could do about it.
Business response:
Dear Stacey,Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
The room had dirty towels, the tub was gross had marks and pieces off it. The outside of the fridge was gross
Business response:
Dear Amanda,We’re genuinely sorry about the cleanliness issues you encountered during your stay. The issues you mentioned are concerning, and these are not the standards we strive for. We will address these concerns with our team and improve our housekeeping practices. We apologize that your stay was anything other than perfect, and we hope to have another chance to provide you with the exceptional visit you deserve whenever you return to the area.Sincerely,Hotel Management
Got into the first room, the whole room smelled. The stove didn't even look safe to use. Pulled up the covers and the mattress protector was covered in blood stains. Called the front desk and they wouldnt even come up to look at it. Went down to the lobby and they have the manager go check room 328, the manager then calls the front desk and the lady tells her to try 314. Tells us to go check out the room with the manager, pull up the fitted sheet, stains again by the head of the bed. Ended up getting a refund and leaving. St... read more
Business response:
Dear Sara,We sincerely apologize for the unpleasant experience you had during your stay. It’s concerning that you encountered such significant cleanliness issues, and our front desk didn’t respond adequately to your concerns. We take these matters seriously and will address them to ensure a better environment for all our guests. We will also share the feedback with our staff to provide a more responsive and attentive approach in the future. Thank you for bringing this to our attention. We do hope you will stay with us anothe... read more
They overbooked and when i went to check in well before cut off time they didnt have a room for me. I booked it over a month ago and you just give it away? I was not happy.
Business response:
Dear Joseph, We sincerely apologize for the inconvenience caused by the overbooking situation. We understand how frustrating it must have been, especially after booking well in advance and arriving on time. This is not the experience we aim to provide, and we regret its negative impact on your plans. Your feedback has been noted, and we are working to prevent this from happening again. We appreciate your understanding and hope you might consider giving us another chance to provide a more seamless stay in the future.Sincerely... read more
The property is very dirty and staff don't care. They do not serve breakfast except having some coffee and muffins. The hot water was out once I got to the station and I asked for hot water for a hot chocolate but the front desk lady told me "what you see is what you get"
Business response:
Dear Nhat,We sincerely apologize for the issues you encountered, especially regarding the cleanliness of the property and the interaction with our staff. This is certainly not the level of service we strive to provide. We are also sorry about the limited breakfast options and the unavailability of hot water. We will share your feedback with our team to ensure our property meets the highest level of cleanliness and all guest requests are handled with care and professionalism. We hope you will give us a chance to provide you w... read more
Frequently asked questions about Extended Stay America - Boston - Burlington
How is Extended Stay America - Boston - Burlington rated?
Extended Stay America - Boston - Burlington has a 2.9 star rating with 2,123 reviews.
When is Extended Stay America - Boston - Burlington open?
Extended Stay America - Boston - Burlington is open now. It will close tomorrow at 12:00 a.m.