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Extended Stay America - Boston - Burlington
- Hotels
- Burlington, MA
About this business
Location details
40 South Ave., Burlington, MA, 01803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property is a bit out of date.
Business response:
Good Afternoon,Thank you for taking your time out to take our survey,Hope to see you again soon.
Business response:
Good Afternoon,Thank you for responding to our survey, I was wondering what experience you had that you scored us low. I would like to see how we can make this right.
It's an old property. They are very short staffed, the rooms are very basic not as comfortable as the photos. Staff was helpful and friendly but over worked. Vending machines are broken and not owned by the hotel so good luck getting your money back. The wifi is not reliable especially if you need to connect for work. Convenient to Burlington shops, mall and stores.
Business response:
Good Morning,Thank you for taking your time in taking our survey and providing feedback. We will review all concerns and address them.Thank You
Business response:
Thank you for staying with us at the Extended Stay Suites Burlington,MAWe appreciate you taking your time out to fill out our survey. We strive in making each guest experience excellent. We appreciate any feedback negative or positive, as we use this information as a training opportunity, and or rewarding to our team.We hope to see you again soon.
Business response:
Thank you for staying with us at the Extended Stay Suites Burlington,MAWe appreciate you taking your time out to fill out our survey. We strive in making each guest experience excellent. We appreciate any feedback negative or positive, as we use this information as a training opportunity, and or rewarding to our team.We hope to see you again soon.
First of all they called me two hours before I was checking my room to tell me my two rooms weren’t available. How was that? Then they said they upgraded us to a king bed and pull out sofa. First of all the pull of sofa I had to get the sheets and I had to put together. My room had 3 pillows for 4 people. I asked for a pillow and they were all out.
Business response:
Dear Rosario,We genuinely apologize for the challenges you faced during your recent stay. It’s concerning to learn that your reservation was not honored as expected and that the accommodations provided did not meet your needs. We understand how frustrating it must have been, and we appreciate you bringing these issues to our attention. We will work to improve our communication and ensure that all necessary amenities are available for our guests in the future. We hope to have another opportunity to welcome you back and provid... read more
Rooms smelled bad. Dirty linens.
Business response:
Dear Anne,We sincerely apologize for the unpleasant experience you encountered during your stay. A clean and comfortable environment is our priority, and we regret that the condition of the linens and overall room ambiance did not meet your expectations. Your feedback is invaluable, and we will address these issues with our housekeeping team to ensure necessary improvements are made. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Thank you again for your feedback.Sincer... read more
The rooms are nothing like the pictures. Do yourself a favor and stay away from this place. They cant even provide basic amenities like hot water to shower in.
Business response:
Dear Lorie,We’re disappointed that your stay didn’t meet the expectations and that essential amenities were lacking during your visit. Providing a comfortable experience is very important to us, and we’re sorry that we missed the mark. Your feedback highlights areas we need to improve, and we want to assure you that we’re actively addressing these concerns to better serve our guests. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
Gross! Mine and my family stay was not the most pleasant. First they "upgraded" us to 2 queens to 1 king and a pull out. With our informing us they were doing so. We did not see this as an upgrade due to the fact we had 4 ppl staying and the pull out bed was not big enough nor comfortable enought to sleep .There was also dirty sock in the pull out bed when we did pull it out. We opted to leave it as a couch. The room was dirty. There was something on like brown sugar on the floor and swastika drawn on the bath room mirror. T... read more
Business response:
Dear Carol, Thank you for staying with us and for reviewing your experience. We sincerely apologize for the challenges you encountered during your stay, including the room reassignment and cleanliness issues. We understand that changing from two queen beds to a king bed with a pull-out couch did not meet your family’s needs, and we regret any inconvenience this caused. Cleanliness is very important to us, and we are actively addressing this with our housekeeping team to ensure our standards are met. Additionally, we are work... read more
Frequently asked questions about Extended Stay America - Boston - Burlington
How is Extended Stay America - Boston - Burlington rated?
Extended Stay America - Boston - Burlington has a 2.9 star rating with 2,123 reviews.
When is Extended Stay America - Boston - Burlington open?
Extended Stay America - Boston - Burlington is open now. It will close tomorrow at 12:00 a.m.