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Extended Stay America - Boston - Burlington
- Hotels
- Burlington, MA
About this business
Location details
40 South Ave., Burlington, MA, 01803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disrespectful front desk agents. I had a late check in, they have a phone to call to let you in. I might have got him disturbed during his sleep or something I don't know..... I was treated so bad that I ended up not staying. A customer should never be treated this way.
Business response:
Dear Jameson,Thank you for sharing your experience, and we sincerely apologize for the poor interaction you had with our front desk team. This is certainly not the level of service we strive to provide, and we deeply regret the way you were treated. Please be assured that your feedback will be addressed with the team to prevent this from happening again. We understand the importance of respectful and professional service, and we truly hope you will consider giving us another chance in the future.Sincerely,Hotel Management
No one at the front desk I waited over 5 minutes just to checked in. Once staff arrived, she wasn't polite nor greet properly. Onces up in the room, as soon as i turn on lights, I see a big roach. Had to stay there for one night but the next night she be able to updgraded to a different room which is kind of nice. I hope I didnt bring any of roaches home!
Business response:
Dear Chansarith,Thank you for sharing your feedback. We deeply apologize for the delayed check-in and the lack of courtesy from our staff. Your experience with the cleanliness of your room is concerning, and we sincerely regret the presence of a pest. We have shared your concerns with our team so that we can address these issues promptly. We are pleased to hear that the room upgrade improved your stay. Your feedback is valuable, and we are committed to providing a better experience in the future. Thank you for your understan... read more
Mal servicio Ellos aseguran que por ser un hotel de tiempo prolongado no tienen que hacer limpieza a los cuartos.
Business response:
Dear Freida,Thank you for sharing your feedback. We sincerely apologize for any inconvenience you experienced regarding housekeeping during your stay. While our extended stay model provides weekly housekeeping as part of our policy, we understand the importance of a clean and comfortable environment. Additionally, guests are always welcome to request extra housekeeping services for a minimal fee. We truly appreciate your input and will address it with the team. We remain committed to meeting the needs of all our guests and h... read more
Disgusting
Business response:
Dear Joel, Thank you for your recent stay with us and for taking the time to post your review. We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place so these situations do not occur. Therefore, we are very disappointed that we did not meet these expectations. We can absolutely do better, and we hope you will allow us to prove that to you in the future.Sincerely,Hotel Management
Very dirty. Strong Weed smell from the parking lot. There are many people with kids actually live there. There was no room clean service. A staff said they do cleaning once a week. You have to bring a dirty towel to receptiion desk to get a clean towel. I am not that picky and I know we get what we pay for. I have stayed at a even cheaper hotel than here but it was much better. Stay away!
Business response:
Dear SUNHEE, Thank you for your valuable feedback. We consistently aim to provide our guests with the highest standards of comfort and cleanliness, and it is regrettable to learn that we did not meet your expectations. We extend our sincere apologies for any inconvenience caused. Cleanliness is paramount to us, and we will ensure that our team pays closer attention to this aspect, thereby enhancing the overall guest experience in the future. Sincerely,Hotel Management
I found that in this particular stay the room was apparently fine but once you looked at it, it seems cleaning was very poor including garbage under the refrigerator and under the beds including empty water bottles. nice people at the front desk but someone should take care of the cleaning inside the rooms
Business response:
Dear Misael,We’re glad our front desk team left a positive impression. However, we’re sorry that the room did not meet the level of cleanliness you deserve. A thorough and spotless environment is essential, and it’s disappointing to know that this standard was not upheld during your visit. Your feedback will be addressed with our housekeeping team to ensure extra care is taken moving forward. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Ho... read more
The hotel room was incredibly old and run down. Rusty refrigerator and stove top, broken handles on the dresser. At least 8 empty vodka bottles under the bathroom sink. Asked for another room. Was just as dirty and run down
Business response:
Dear Karen,We sincerely apologize for the poor condition of the room. The cleanliness and maintenance issues you described are contrary to the standards we strive to maintain. We regret that the alternative room did not provide a better experience. Please be assured that we are addressing the concerns you raised with our team to ensure more thorough inspections and attention to cleanliness and upkeep to provide a more comfortable and well-maintained environment for all our guests. We hope to have another opportunity to welco... read more
The hotel is terrible. smell to marijuana. they give the bed sheets, pillows and blanket to you at front desk. So you have to do a housekeeping job.
Business response:
Dear Adrian, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused by the issues that may have affected your stay. Please know that we provide housekeeping services based on a guest’s length of stay, and for guests who desire additional housekeeping services, we offer the opportunity to purchase full housekeeping or refresh services for a nominal fee. Your input is essential as we endeavor to improve the quality of our services for all our patrons. We look forward to hostin... read more
Frequently asked questions about Extended Stay America - Boston - Burlington
How is Extended Stay America - Boston - Burlington rated?
Extended Stay America - Boston - Burlington has a 2.9 star rating with 2,123 reviews.
When is Extended Stay America - Boston - Burlington open?
Extended Stay America - Boston - Burlington is open now. It will close tomorrow at 12:00 a.m.