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Extended Stay America - Boston - Burlington
- Hotels
- Burlington, MA
About this business
Location details
40 South Ave., Burlington, MA, 01803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
first got assigned a room that was not cleaned up, housekeeping never stopped in after previous guests left. then another room barely acceptable with kitchen counter broken at the edge, formica loose and hanging out.
Business response:
Dear Sinan, We appreciate you choosing us and thank you for this valuable feedback. Please accept our apologies for your suite not being fully ready when you checked into our hotel. We regret any miscommunication between our housekeeping and front office, as a suite should only be made available for occupancy once the cleaning process is complete and a supervisor has inspected it. We take great pride in our hotel's service, cleanliness, and maintenance, and we hope this isolated incident will not keep you from returning to e... read more
I went to check in with my girlfriend for the night, the woman at the front desk was very kind and courteous, but the room we were originally given had burn holes and stains all over the bed spread, the counter had pieces of broken glas on it, and it smelled. We went to switch rooms, and the woman at the front desk said that was fine, gave us a new room, and the new room smelled of cigarettes, had stains on the bed, and there was mold and rust on the light fixtures. We ended up leaving and having to pay for a room elsewhere.... read more
Business response:
Dear Ryan,We sincerely apologize for the issues you encountered during your stay. While it’s wonderful to hear that the front desk staff was courteous and accommodating, the condition of both rooms you were provided fell far below the standards we strive to maintain. We regret that this led to you leaving and finding accommodations elsewhere. Please know that we take these issues seriously, and we’re addressing these concerns with our team to prevent future occurrences. We do hope you will stay with us another time so we can... read more
Disgusting. There was trash option entering the room and then dirty sheets. Last straw was the cockroach crawling on the wall. Immediately left.
Business response:
Dear Ashley,We sincerely apologize for the issues you faced during your stay. Cleanliness is a top priority, and we are addressing these concerns with our team to ensure such issues are resolved and that our rooms meet our standards. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay.Sincerely,Hotel Management
Couldn’t even stay for one night because of how dirty the room was. Found roaches in the room and bug poop under the mattress. The bathroom was also stained. All around disgusting and neglected building.
Business response:
Dear Matt,We sincerely apologize for the unpleasant experience you had during your stay. The cleanliness issues and the presence of pests in your room are concerning. Please be assured that we will be addressing these issues with our team. Your feedback is essential to help us improve, and we will review our cleaning and maintenance procedures to prevent such situations in the future. We would like the opportunity to serve you better in the future and hope you will consider a return visit.Sincerely,Hotel Management
When checking in, another guest was checking out saying there were mice in the room
Business response:
Dear Roshan,Thank you for sharing your feedback. We sincerely apologize for the concern you experienced upon hearing another guest's comment about their stay. Please rest assured that we take such matters seriously, and cleanliness and safety are top priorities. We will address this issue with our team to ensure that thorough pest control measures are in place. Your experience is important to us, and we are committed to providing a comfortable environment for all guests. We appreciate your understanding and hope to have the ... read more
Frequently asked questions about Extended Stay America - Boston - Burlington
How is Extended Stay America - Boston - Burlington rated?
Extended Stay America - Boston - Burlington has a 2.9 star rating with 2,123 reviews.
When is Extended Stay America - Boston - Burlington open?
Extended Stay America - Boston - Burlington is open now. It will close tomorrow at 12:00 a.m.