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Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The rooms are roomy. What I didn't like was that my room was by the trash room. My room smelled like trash called down to the lobby three times to complain to remove the trash and spray had to keep my room window open for the time I stayed there.
Business response:
Thank you for being our guest. We are sorry for the issue you encountered and regret the inconvenience it caused. Your comments will be shared with the appropriate team members to improve our future guests’ experiences. We hope the otherwise positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Business response:
Thank you for your fantastic rating. We're pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon. Sincerely, Hotel Management
Front desk staff was very disappointed, after referring to me to clean my own room.
Business response:
Phippman, thank you for being our guest. We apologize for the service provided by our associates. Please be assured that we have discussed your feedback with our front desk staff to remind them our main goal is to provide outstanding customer care to our guests. We hope to have another chance to show you our genuine hospitality the next time you return to this area. Sincerely, Hotel Management
Parking lot needs a good seeeping.
Business response:
Thank you for choosing us. We offer our apologies for the cleanliness issue you experienced here. Your feedback has been discussed with the housekeeping team to be diligent going ahead. On a positive note, your overall rating suggests you had a comfortable stay, and we hope these positive aspects of your visit will help you choose Extended Stay America again in the future. Sincerely, Hotel Management
Beds were supposed to be queen size, yet they looked exactly like a full.
Business response:
Thank you for the review. We are disappointed to read you weren’t happy with the size of your bed. On a positive note, your overall rating suggests you had a pleasant stay, and we hope these positive aspects of your visit will help you choose us again in the future. Sincerely, Hotel Management
Thomas was helpful and kind! My room was clean and comfortable. Will definitely recommend ESA to friends/family
Business response:
Thank you for choosing to stay with us at Extended Stay America. We're delighted to know you liked your well-appointed room, and that the service provided by Thomas met all your expectations. We look forward to sharing your compliments with him. We appreciate you recommending us to future guests and hope to see you again soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
James, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
I have stayed at this location on numerous occasions. A great value and always clean and comfortable but no amenities other than the grab and go breakfast. Also disappointing that there is no hairdryer and despite the reference that many ESA's have on-site fitness or "participate" with one close by, this on had neither and didn't acknowledge the Planet Fitness across the street.
Business response:
Thank you for choosing our hotel once again. We are glad to read you liked the value we offer and our well-kept property. However, we are sorry for not meeting all of your expectations. We value your feedback as it will help us improve our service and facilities moving forward. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 4.1 star rating with 1,280 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.