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Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Beds of doom Great staff, excellent service. The beds are stuff of nightmares.
Business response:
Thank you for choosing Extended Stay America and for your review. We are glad to know that you had an overall pleasant stay and liked our friendly service. However, we are disappointed you were not happy with the bed. We value our guests and their recommendations, and we will share your comments with our leadership team. Thank you again for being our guest, and we would love the opportunity to welcome you back soon. Sincerely, Hotel Management
I felt like I was at home. The staff is always friendly an very helpful. I enjoyed my stay for the whole 3 weeks I have been there.
Business response:
Thomas, we appreciate for making Extended Stay America your home away and for sharing your review. We are thrilled to know your stay has been a comfortable one so far and that our associates have always taken good care of you. Your compliments will be shared with the entire team. Thank you so much for your kind words, and we look forward to seeing you again soon. Sincerely, Hotel Management
helped homeless i was able to sleep since i havent in a while do to me being homeless and they helped me by not charging me for my cat
Nice room, but a few shortcomings. We liked the mini-suite with king sized bed, but it had a few short comings, like no hair dryer and no night stand on one side of the bed. (I don’t know if a hair dryer was available from the front desk.) The breakfast was a bit sparse with just a packaged muffin and granola bars for food.
Business response:
Stephen, it was a pleasure to have you as our guest at Extended Stay America. We glad to read you had a comfortable stay and liked your room. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. Please note, hair dyers are available at the front desk and it’s complimentary. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
House keeping was limited, “continental breakfast” was coffee and granola bars.
Business response:
Thank you for being our guest. We are sorry our selections at our complimentary grab-and-go breakfast did not live up to your expectations. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. We are also sorry you did not liked our housekeeping policy. We value your comments and hope to be your hotel of choice whenever you are in the city. Sincerely, Hotel Management
Danny was very friendly, polite, went above ans beyond ro make sure i had the best eexperience
Business response:
Thank you for your recent stay at Extended Stay America. We are happy you enjoyed your stay and our outstanding service. We also appreciate you mentioning our staff member Danny. He is a real asset to our team, and we will be sure to share your compliments with him. Thank you again for your feedback, and we hope to see you again soon! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 2.9 star rating with 2,561 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.