Extended Stay America - Boston - Marlborough

Business response:

Jen, thank you for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor and regret the sink was broken. We wish we had known about these problems as we would have done our best to ensure you were comfortable. Please know, we have a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. We hope you will consider a future stay as we would welcome the opportunity to regain your... read more

Business response:

Thank you for your recent stay. We are sorry that the cleanliness of our hotel was not up to par during your stay. We appreciate you bringing this to our attention as your review highlights where we need to refocus our efforts. We value your feedback and hope you will consider giving our hotel another chance to make a much better impression. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America on your recent visit. It is great to see that we were able to meet all of your expectations. Thank you for mentioning our helpful front desk staff. We work hard to make everything perfect from the time you check in until the time you check out, and our team appreciates being recognized for succeeding. Thank you again for staying with us, and we hope you will choose us again in the future. Sincerely, Hotel Management 

Business response:

Denise, thank for being our guest. Although you had an overall pleasant visit , we apologize that the elevator was not functioning properly while you were here. We have an ongoing maintenance schedule to stay on top of equipment issues so we regret that this occurred during your stay. Also, your concern regarding the wet carpet will be shared with our housekeeping team so that corrective measures can be taken. We value all of your feedback and hope you will give us a chance to impress you on a future visit. Sincerely, Hotel ... read more

Business response:

Thank you for taking the time to share about your stay at Extended Stay America. We are thrilled to know you loved our courteous associates and that our great location near the highway was perfect for your needs. We look forward to welcoming you again the next time you visit our area. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America and for your review. We are glad to know that you had an overall pleasant stay and liked our friendly service. However, we are disappointed you were not happy with the bed. We value our guests and their recommendations, and we will share your comments with our leadership team. Thank you again for being our guest, and we would love the opportunity to welcome you back soon. Sincerely, Hotel Management