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Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Convenient location. Located conveniently, walkable eating places, clean room with good WiFi.
Business response:
Thank you for your kind review. We are pleased to know you liked the comfort of your well-appointed room and that you were impressed with our convenient location close to many restaurants and other spots of interest. Your review is appreciated, and we hope you will come back to Extended Stay America again soon. Sincerely, Hotel Management
Business response:
Kathleen, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Cigarette smoke despite "no smoking" signs Staff were fine, if away from the front desk a little too much! The main reason I have given mostly "fair' ratings was due to the cigarette smoke in the halls, even tho' every room in that hallway was marked as "no smoking" and in fact I thought it was a smoke free property. Again, the front desk staff were accommodating, and the room was clean, but the cigarette smells were a big deal breaker for me. I won't go back again, sadly.
Business response:
Thank you for being our guest. We apologize for the smoke smell you experienced while you were here. Please be assured that we have had discussed your feedback with our housekeeping team, and we're working with them in order to remove the odor from our property. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Business response:
James, thanks for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
A little outdated rooms but made up for with friendliness of staff
Business response:
Thank you for the 5-star review of Extended Stay America. We are happy to know we exceeded your expectations for a wonderful stay and you were awed by our spectacular hospitality. Thanks once more for your positive comments, and we look forward to welcoming you again soon to your home away from home. Sincerely, Hotel Management
Inconsistent My first booking was okay with cleanliness not being a real problem. In a different room on my second stay and found the bathroom had not been cleaned at all. The shower curtain had visible mold along the bottom and the tub had not been scrubbed at all. There was bath tub ring 3/4 of the way up the side of the tub. The toilet had not been cleaned at all. Refrigerator had not been cleaned off on the outside and the outlet closest to the kitchen sink did not work. The kitchen sink faucet was askew and when I tried... read more
Business response:
Penny, thank you for sharing your feedback. Although you had a pleasant stay, we apologize for the cleanliness issue. Your feedback is shared with our housekeeping team to be more diligent going ahead. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management
Overall it was a very pleasant experience. The woman at the front desk was very accommodating
Business response:
Paul, thank you for choosing to stay with us at Extended Stay America. We're glad to know you had a pleasant experience and that you were impressed with the service provided by our front desk associate. On behalf of everyone here, we invite you to stay with us again the next time you visit Marlborough. Sincerely, Hotel Management
Business response:
Scott, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 4.1 star rating with 1,179 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.